Lettings Administrator on Accommodation Site

Posted 7 March by Deverell Smith Easy Apply Featured

My client are looking for someone to join their growing team based near Vauxhall as a Lettings Administrator for an accommodation site. This will be an extremely varied role and will need a candidate who is willing to get involved all aspects of the site. In order to meet the service requirements of the residents, the Lettings Administrator needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner.

The responsibilities will include:

  • Conduct viewings to prospective tenants
  • Process and respond to lettings enquiries in a timely manner
  • Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Resident Managers in achieving leasing goals;
  • Understand the local rental market by conducting regular mystery shopping and competitor analyse
  • To implement and support the companies branded marketing campaigns
  • Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
  • Update of weekly social media letting platforms
  • Process resident applications including completion of background and credit checks
  • Assist with deposit protection scheme set up and releases
  • Assist with preparation of check-in and check-out reports
  • Assist with move in / move out customer journey procedures
  • Assist with the collection of rents, ensure collection and deposit on a timely basis
  • Utilise Yardi property management system to record various transactions as required
  • Utilise property management software to record transactions and run various operating reports
  • Assist with market surveys and "open houses"
  • Comply with regular fire safety and health and safety standards
  • Assist in undertaking scheduled flat inspections and recording of same
  • Day to day assistance in management of preventive and reactive maintenance
  • Adhere to business operating processes, systems and standards
  • Assist in monitoring compliance with planned and reactive maintenance procedures, such that
    buildings are safe for both our residents and our employees
  • Assist with the upkeep of the general cleanliness and appearance of the property and report any
    serious deficiencies regarding curb appeal or hazards to the Resident Manager

The ideal candidate:

The right candidate must possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged and friendly with customers.

  • At least 2 years' experience in property letting or related business
  • (student accommodation, commercial buildings, hotels)
  • Strong sales skills and confidence in promoting a product
  • Advance skills in the use of business operating systems including Microsoft Office / Property Management Systems
  • Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities
  • Ability to work across different properties in London (Zones 1-2)
  • Ability to work weekends and public holidays

Hours: 5 out of 7 days (Monday to Sunday) on a shift basis (8:30AM-5:30PM or 9:30AM-6:30PM)

Salary: £20,000-£25,000

Please contact me on or for a confidential chat.

Reference: 34632597

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