Working for a stunning 5 star hotel in Inverness.
Summary - Managing and leading a team of staff, and or night team with a hands on approach
Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy
Dealing with customers, including complaint handling
Scheduling your staff rota Liaising with other departments Manage and complete all Duty Management duties and tasks for the smooth running of the business
Having a positive impact on guests "You're the face of the hotel. You set the tone for guests while they stay there."
Have a flair for communication and leadership
Skills Set Good communication skills, particularly with guests and co-workers Diplomacy and communication skills to handle any emergencies in a level-headed manner The ability to multitask and manage your time No fear of decision-making
Required Experience: Management or Hotel supervisory experience in 4/5 Star Hotel: 1 year minimum Hospitality: 2 years