Customer Service Team Leader

Posted 1 week ago by Proactive Personnel Easy Apply

Are you an experienced customer service / call centre team leader seeking a new and exciting challenge working for a market leader? If you are a natural leader who enjoys coaching and developing staff please apply now!

THE JOB ROLE

  • An all round customer service / call centre team leader role.

  • Supervising a team of up to 15 staff.

  • Extensive coaching, development, mentoring and training.

  • Conducting 1-1’s, appraisals and carrying out call monitoring.

  • Setting, monitoring and managing KPI’s and objectives.

  • Working with senior management and supporting strategic improvements.

  • Supporting with recruitment and disciplinaries.

  • Managing staff holidays and absences.

  • Reporting
  • Dealing with escalated calls and leading from the front.

  • Client facing when they visit the office.

EXPERIENCE / REQUIREMENTS

  • Previous experience within a customer service / call centre team leader role is ESSENTIAL.

  • Previous coaching and development experience is essential.

  • You will be hard working, bubbly, dedicated and motivated with a solid work history.

  • Excellent PC skills required.

  • You will be required to undertake a credit check and provide 3 years employment references and address history.

THE PACKAGE

  • An annual salary of up to £25k per annum.

  • A Permanent contract.

  • Workings hours rotate every few weeks and are Monday - Friday 7.45am - 2.45pm, 9am - 5pm & 1.30pm - 8.30pm & 2 Saturday morning per month.

  • 22 days holiday rising to 25 with time served plus bank holidays.

  • Onsite facilities.

Reference: 34848385

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