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Customer Service Team Leader

Posted 8 January by OneSelect Ltd Featured Ended

About Us

OneSelect is a dynamic new entrant to the UK Energy market. We’re a small, bunch of people who are passionate about energy supply and believe it really can be fair, simple and innovative! We pride ourselves on offering a genuine, helpful and friendly service to all our customers and we’re looking for Customer Service stars that will truly live by these values.

We’re young, growing fast and we’ve got big plans! We’re looking for people that want more than just a job so if you would like to join a company where you can really have an impact and rapidly progress your career - read on!

About the role

As a Team Leader in the Contact Centre, you’ll be driving performance in arguably the most important team here at OneSelect. You’ll be training, developing and coaching Customer Care Advisors and reviewing and monitoring their calls, emails and KPIs. You’ll continually seek to close any gaps in service delivery or processes and will analyse and report on performance to ensure the ongoing improvement of productivity and quality. You’ll also take ownership of escalations and complaints, being the subject matter expert that your team can turn to for advice and guidance whilst also leading by example and championing the customer at all times.

About you

You’ll need to have a minimum of 12 months Customer Service Team Leader experience in a contact centre environment within the energy or utilities sector, and will be comfortable managing teams of up to 10 people. You’ll have strong attention to detail, Excel, data analysis and reporting skills and will be comfortable either using Junifer CRM or will be able to pick up new systems with ease.

If you are a people person and customer champion who is a natural leader but also a great team player - we’d love to hear from you!

Company Benefits

As we are a brand-new energy company, we are still fully defining our range of company benefits but we do already offer:

  • Competitive salaries
  • Central location, very close to Reading train station (5-minute walk)
  • 25 days’ annual leave
  • Full additional training and support (where required)
  • Career progression at its best
  • Childcare Vouchers

Please hit APPLY now to send your CV for immediate consideration.

OneSelect is an equal opportunities employer

Required skills

  • Customer Complaints
  • Energy Supply
  • Microsoft Excel
  • Training Coaching
  • KPI Reports

Reference: 33905514

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