Customer Service Agent

Posted 6 September by Cream Soda Recruitment
* Inbound Calls
* Customer Service
* Online

Position: Customer Service Agent
Location: Derby
Salary: £18,000 per annum
Role: Temp to Perm

Cream Soda Recruitment are seeking experienced Customer Service Agents on behalf of our client, a premium high street fashion brand.

The role of the Customer Service Agent is to be the front-line support for the companies' global customer base; by providing information, assisting with enquiries, services and anything else product associated! In addition to this show capability to manage workloads and personal KPI's alongside daily organisational tasks, resolve any customer facing communications and complaints through various channels within required SLAs.

This is a great opportunity to get onboard with a well known and respected fashion brand. You can expect on the job training and support with the opportunity to progress.

Main Responsibilities:

o Responding to customer queries through allocated tickets, emails, letters, CS
telephones and live chat - all managed through a tailored customer contact
system.

o Deal with and remedy complaints in regards to the stores, customer issues and faulty goods - this is done via internal investigation and/or liaising with the retail teams.

o Daily interaction and communication with the customers, and more specifically the e-commerce and retail clients.

o Checking stock levels in multi-territory locations for customer requests.

o Contact customers as required to finalise queries.

o Being a great ambassador for the brand and using your personality to enable customers to feel relaxed and taken care of.

Tools of the Trade:

o Excellent communicator great personality
o A passion for fashion would be a bonus.
o Previous experience with customer contact tools (Zendesk) preferable.
o Excellent organization skills and strong attention to detail
o Strong sense of urgency and ability to meet deadlines.
o MS Office proficiency (Word, Outlook, Excel, Power Point).
o Excellent communication skills with retail background

Reference: 38855806

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