Customer Service Agent

Posted 7 September by Reed Specialist Recruitment

We are currently recruiting for a number of Collections Advisors to work on a permanent basis for a Leading Financial Services organisation based at Carbrook Hall Road, Sheffield.


OTE from £18,690

Base Salary £17,000 - £18,500 + £500 Flexible allowance + Bonus

Hours of work: 35 hours week between 8am - 9pm Mon - Thurs, 8am - 7pm Friday, 9am - 5pm Saturday & 10am - 3pm Sun.

As a Collections Advisor you will deal with both inbound and outbound calls from customers who are having difficulties with their Personal Bank Account Payments. It will be your responsibility to provide a top quality service and support to the customers during this difficult time.

You will need to have:

• Effective questioning and listening skills
• The ability to adapt communication styles to build rapport with the customer
• An empathetic approach
• System navigation skills
• The ability to multitask
• A non-judgemental interaction with all customers

Site and employee benefits:

• Onsite parking and close to local public transport links
• Contributory pension scheme
• Life assurance
• Discounts on various financial products and a wide range of high street retailers

If this roles sounds of interest to you, click apply today!

Required skills

  • Customer Service
  • Customer Services

Reference: 35187435

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