Customer Service Advisor

Posted 9 March by JOB Consultancy Easy Apply

Customer Operations Executive - Salary negotiable up to £21k DOE

Our client, a successful & established freight forwarder is looking for a Customer Service Operations Executive to join their company. For the successful candidate this is an excellent opportunity to work in a fast paced freight environment. No two days are the same and you will be an integral part of this growing company.

The successful candidate for Customer Operations Executive will possess:

  • Quote clients for correct size of vehicle/mode of transport required / time scale/ monitoring shipments etc (full training will be given)
  • Excellent telephone manner
  • Excellent negotiation skills with both clients and suppliers
  • Experience using web based browsers and business networking sites
  • Microsoft office
  • Attention to detail in gathering correct and accurate information in order to
  • Drive, an inquisitive nature and tenacious attitude are essential

Day to Day Customer Operations responsibilities will include:

  • Negotiating with new and existing clients and suppliers to get the best price
  • Liaising with drivers and subcontractors throughout the UK and Europe
  • Administration / computer input for shipments
  • Accurate recording of shipment price, supplier cost and individual job information
  • Conversing with customers and taking down requirements for shipments, helping find solutions to move their express freight needs
  • Finding freight solutions, dealing with suppliers, gaining quotes and information for different transport method
  • Customer Service, Building and maintaining relationships, with new and existing clients, by telephone and email
  • Visits to clients both UK and potentially European
  • Monitoring shipments and informing customers of any changes

Working hours are on a shift basis between 7:30am - 6pm. Benefits include bonus scheme, company mobile phone and pension after qualifying period.

If you are interested in this role please apply for immediate consideration.

Reference: 34649710

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