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Treating Customers Fairly (TCF) | University Endorsed

100% Online | Instant Certification | Meets Regulatory Requirements

Study Academy

Summary

Price
£68 inc VAT
Or £22.67/mo. for 3 months...
Study method
Online
Duration
3 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
12 students purchased this course

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Overview

This is a great online eLearning course, providing an effective learning service that helps people get to grips with ideas behind being great at customer service.

Description

Treating Customers Fairly or TCF is a set of rules and guidelines set out by the FCA. Treating customers fairly and being professional is obviously very important – so it’s equally important that companies provide training for employees and potential employees to ensure that they will be able to do their job properly. This is a great online eLearning course, providing an effective learning service that helps people get to grips with ideas behind being great at customer service.

This online eLearning course covers everything you need to know regarding TCF. The course was developed alongside Financial Services experts in order to help you take a practical and real-world approach to understanding treating customers fairly.

The course will look at the role of the Financial Conduct Authority and the enforcement of TCF, as well as the six consumer outcomes and how they can impact a business every day.

You will cover the following learner outcomes:

  • What is TCF? The 6 Consumer Outcomes
  • What is Management Information? (MI)
  • What does the FCA do?
  • What TCF isn't
  • Regulatory responsibilities
  • Case Studies
  • Understanding Vulnerable Consumers
  • Final quiz and certification

Who is this course for?

Anyone working or looking to work in the financial sector

Career path

  • Finance
  • Banking
  • Lending
  • Compliance

Questions and answers

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Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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