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Supervision & Leadership

Accredited by the Institute of Hospitality

Reception Academy

Summary

Price
£599 inc VAT
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Advanced Purchase Rate

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Study method
Classroom
Duration
40 hours · Part-time
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Location & dates

Location

Address
Coppergate House
16 Brune Street
London
E17NJ
United Kingdom
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Overview

You would like to grow in your field but do not know how to approach it? Or are you just simply looking to improve your skills and get better at managing your team? Let us guide you.

Our Supervision & Leadership course has been designed to prepare you for that new challenge in your career progression. From action planning to team handling, this course will give you all the foundations required to excel in your role.

Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life-changing course now!

CPD

10 CPD hours / points
Accredited by Institute of Hospitality (IoH)

Course media

Description

Topics covered:

  • Rota writing; holiday planning & request book handling
  • Handling disciplinary issues
  • Complaint handling for Supervisors
  • Team motivation & Analysing Staff Performance
  • Professional networking
  • Presentations Skills for Supervisors: use of Microsoft PowerPoint
  • Book-out handling
  • Delegation skills
  • How to give professional feedback
  • Short, medium and long-term planning
  • Proactive team development
  • Implementation of new ideas
  • Recruitment from an employer’s point of view
  • Memo writing skills
  • Sickness and lateness procedure
  • Fire evacuation procedure
  • Standard operating procedures (SOP) writing, setting, achieving goals and departmental targets
  • Incentives
  • Sales & Forecasting
  • Health & Safety for Supervisors
  • Quality control
  • Leadership skills

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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