Retail Management Diploma - CPD Certified

Our Best Selling Retail Management Diploma has been given the CPD Certification and is the perfect course for anyone looking to work in this sector.

Our Retail Management Diploma follows on from our best selling Hotel Management and Customer Service Diplomas and like our best selling courses our Retail Management Diploma is packed in to 19 modules teaching you everything you need to succeed in this profession.

The course can be studied part time and you can become accredited in as little as 15 hours and you can study at your own pace.

The comprehensive syllabus is supported by experienced tutors who are there to help you through email.

Your qualification will be recognised and can be checked for validity on our dedicated website.

More Key features about our Retail Management Diploma

• Lifetime Access to your course
• The price you pay Reed is for the whole course including final exam – no hidden fees
• CPD certificate upon successful completion
• Tutor Support Monday – Friday

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**

Module 1

A Short Introduction to the Concept of Retail Management

So, in this first module you are going to learn the following:

• What we mean by retail management
• How to get involved in this industry
• How your career can progress in retail management
• Plus much more...

Module 2

Understanding the Role of Merchandising and Pricing

So, in this module you are going to learn the following:

• What we mean by the term merchandising
• How to merchandise correctly to increase sales
• The importance of pricing and how to display products
• Plus much more...

Module 3

The Sales Process and Dealing with Customers at the Checkout

In this module you are going to learn the following:

• The checkout and the basic requirements
• The importance of the point of sale concept
• The personal characteristics that you need when dealing with this part of the process
• Plus much more...

Module 4

Getting to Grips with Consumer Behaviour

So, in this module we will cover the following:

• What we mean by consumer behaviour
• How to interpret consumer behaviour for your own advantage
• How to deal with issues related to their behaviour
• Plus much more...

Module 5

Taking Trends and Targeting Customers Effectively

In this module you will learn the following:

• Why trends are important to your store
• How to take advantage of those trends in the most efficient way
• Why targeting customers is so effective
• Plus much more...

Module 6

The Importance of Communicating with Customers

In this module you are going to learn the following:

• What we mean by communication in this instance
• How to talk to customers
• How to deal with customers that are not happy
• Plus much more...

Module 7

Getting to Grips with the Retail Environment

In this module you will learn the following:

• Civil litigation initial procedures
• The key things that you need to be able to understand
• Creating the perfect environment for your customers
• Plus much more...

Module 8

Buying Products and Building that Relationship

In this module you will learn the following:

• The importance of the relationship with the customers
• How to build that relationship in an effective manner
• How to deal with any issues that may arise in the relationship
• Plus much more...

Module 9

Dealing with the Management of Stock

In this module you will learn the following:

• What we mean by stock management
• The problems that arise from not keeping on top of stock management
• How to control stock levels
• Plus much more...

Module 10

Selecting the Store Location

In this module you will learn the following:

• Why the location plays a role
• How to identify the correct location
• The difference it will make to your store
• Plus much more...

Module 11

The Psychology of the Retail Layout

In this module you will learn the following:

• The basics of the psychology of the store
• What you are trying to achieve with psychology
• How effective psychology is going to be in the success of your store
• Plus much more...

Module 12

Dealing with Suppliers and Receiving Goods

In this module you will learn the following:

• How to make sure that you have the correct suppliers
• Dealing with issues with suppliers
• How to receive goods in the correct manner
• Dealing with damaged or problem goods
• Plus much more...

Module 13

Considering Security and Security Procedures

So, in this module you will learn the following:

• The basics of security
• The types of security that you may need in your store
• The basics of security procedures
• Plus much more...

Module 14

Getting your Team Together and Communicating

In this module you will learn the following:

• The importance of getting the right team together
• How to unite your team
• Dealing with issues within your team
• Plus much more...

Module 15

Selling in Multiple Channels

In this module you are going to learn the following:

• What we mean by multiple channels
• The key things that you need to have in place
• How to take advantage of multiple channels
• Plus much more...

Module 16

The Keys to Basic Retail Marketing

In this module you will learn the following:

• The basic rules of retail marketing
• The things you must avoid doing
• How to get the most out of your budget
• Plus much more...

Module 17

Managing Your Brand

In this module you will learn the following:

• What we mean by brand management
• The keys to successfully managing your brand
• Key mistakes to avoid making with your brand
• Plus much more...

Module 18

Health & Safety for Retail Stores

In this module you will learn the following:

• The key rights held by the customer
• What you are allowed to do as a trader
• How to handle issues with customers
• Plus much more...

Module 19

Customer Rights and Your Position as a Trader

In this module you will learn the following:

• The key rights held by the customer
• What you are allowed to do as a trader
• How to handle issues with customers
• Plus much more...

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Reed Courses Student Testimonials on our Diploma

Edward Powell - East Sussex

I will definitely recommend to others

I've got a background of management from a previous job but wanted to refresh my memory and gain better qualifications for myself, this course is very helpful with its knowledge and doesn't confuse or make you think to to hard about the module your on, I will definitely recommend to others

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

With experience you could progress into area or regional management.

You could also move into more specialist areas, like customer service, training and operations management.