Skip to content
Receptionist Skills & Customer Relationship Management (CRM) - CPD Approved Training cover image

Receptionist Skills & Customer Relationship Management (CRM) - CPD Approved Training
Cambridge Open Academy

Big Sale Event | CPD Accredited | Interactive Learning Materials | Gift: PDF Certificate + 1 Free Course | Tutor Support

Summary

Price
£25 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
20 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

**2 in 1 Receptionist Skills & Customer Relationship Management (CRM) -CPD Accredited Training bundle**

Did you know, 86% of consumers say they're willing to pay more for a better customer experience? In today's competitive world, exceptional receptionists are no longer an option, they're a necessity.

Elevate your professional journey with our CPD Approved Training in Receptionist Skills & Customer Relationship Management (CRM). Across 14 comprehensive modules, you'll delve into the intricacies of telephone etiquette, business document writing, effective planning, and financial record keeping, all crucial elements for a successful career as a receptionist.

Learning Outcomes:

  • Navigate the core duties and responsibilities of a receptionist with confidence.
  • Develop impeccable telephone skills tailored for a business environment.
  • Master the art of representing your organisation professionally.
  • Acquire proficiency in mail services, shipping, and business travel reservations.
  • Efficiently organise meetings, conferences, and maintain effective record-keeping systems.
  • Hone business document writing for impactful communication.
  • Cultivate organisational skills and effective time management techniques.

This Receptionist Skills & Customer Relationship Management (CRM) -CPD Approved Training Bundle Consists of the Following Courses:

  • » Course 1: Receptionist Skills
  • » Course 2: Customer Relationship Management (CRM)

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

20 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Embark on a transformative journey with our CPD Approved Training in Receptionist Skills & CRM. Across 14 meticulously crafted modules, you'll delve into the nuances of receptionist responsibilities, telephone etiquette, business representation, and efficient record-keeping. Each module is a stepping stone towards building a strong foundation in customer relationship management. Uncover the secrets of effective communication, organisational prowess, and financial record keeping. Elevate your career as a receptionist and leave a lasting impact on your organisation. Enrol now to unlock the keys to success!

Course Curriculum:

  • Module 01: Duties and Responsibilities of a Receptionist
  • Module 02: Telephone Skills in a Business Environment
  • Module 03: Representing Your Organisation as a Receptionist
  • Module 04: Mail Services and Shipping
  • Module 05: Business Travel Reservations
  • Module 06: Organising Meeting and Conferences
  • Module 07: Record Keeping and Filing Systems
  • Module 08: Business Document Writing
  • Module 09: Organisational Skills and Management
  • Module 10: Effective Listening and Communication
  • Module 11: Customer Service and Effective Handling
  • Module 12: Effective Planning and Management
  • Module 13: Financial Record Keeping and Budgeting
  • Module 14: Time Management

Who is this course for?

  • Aspiring receptionists seeking to hone their skills.
  • Professionals transitioning to receptionist roles.
  • Individuals aiming to excel in customer relationship management.
  • Anyone interested in mastering organisational and communication skills.

Career path

  • Receptionist – £18,000 to £26,000 per year
  • Front Desk Officer – £19,000 to £28,000 per year
  • Administrative Assistant – £20,000 to £30,000 per year
  • Customer Service Officer – £19,000 to £28,000 per year
  • CRM Coordinator – £22,000 to £32,000 per year
  • Office Administrator – £21,000 to £33,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Receptionist, Administration
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.