Professional Call Centre Skills Training Course

Train yourself to be an adequate Call Center Agent

The call center function varies from one industry to the next but there are tasks and skills common to most call center jobs regardless of company specifics. So get started with this course and find out what you need to do at a call center.

As a call center representative, you will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

This course is perfect to train you to be a capable call center representative. Learn in details on what you have to do and how you should do it.

Course Highlights

Professional Call Center Skills Training Course is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.

It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Call Center Skills Training Course into 25 modules for teaching you everything you need to become successful in this profession.

To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 19 hours 15 minutes and it is also possible to study at your own pace.

We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.

For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.

Why You Should Choose Professional Call Center Skills Training Course

• Lifetime access to the course
• No hidden fees or exam charges
• Full Tutor support on weekdays (Monday – Friday)
• Efficient exam system, assessment and instant results
• Download Printable PDF certificate immediately after completion
• Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
• Improve your chance of gaining professional skills and better earning potential.

**NUS is one of our partners now! Once you have enrolled to this course, you will become eligible to apply for an NUS Extra card capable of giving you 1000’s of discounts from biggest companies**

COURSE CURRICULUM

Call Centre and Customer Service Basics

• Module One – Getting Started
• Module Two – The Basics (I)
• Module Three – The Basics (II)
• Module Four – Phone Etiquette
• Module Five – Tools
• Module Six – Speaking Like a Star
• Module Seven – Types of Questions
• Module Eight – Bench marking
• Module Nine – Goal Setting
• Module Ten – Key Steps
• Module Eleven – Closing
• Module Twelve – Wrapping Up
• Call Centre Agent Training Course- Activities

Telephone Etiquette

• Module One – Getting Started
• Module Two – Aspects of Phone Etiquette
• Module Three – Using Proper Phone Language
• Module Four – Eliminate Phone Distractions
• Module Five – Inbound Calls
• Module Six – Outbound Calls
• Module Seven – Handling Rude or Angry Callers
• Module Eight – Handling Interoffice Calls
• Module Nine – Handling Voicemail Messages
• Module Ten – Methods of Training Employees
• Module Eleven – Correcting Poor Telephone Etiquette
• Module Twelve – Wrapping Up

Professional Call Center Skills Training Course is CPD Qualification Standards & IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.

Our Professional Call Center Skills Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD Qualification Standards & IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.

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