Order To Cash (OTC) Process - Silver Level
Primed Talent Limited
Summary
- Certificate of completion - Free
- Tutor is available to students
Overview
The course is designed to help you understand why and how to create a customer master data, maintain customer data, collect outstanding debts, doubtful receivables, cash application & customer clearance and handle disputes, deductions and queries.
We offer a scenario-based online course packed with whiteboard videos, interactive quizzes, programs, methods to avoid errors and alternative process to upskill your knowledge in the O2C process.
Course media
Description
The Order to Cash (O2C - Silver) course strengthens your foundation in just 7 exciting levels.
1. Check your prior Knowledge
The intent in this level is to baseline your current knowledge as this will provide us the basis for the improvement journey.
2. Create Customer Master data
Learn the importance of creating customer master data and how to follow a structured process to create the same. Create a few real customers! Also, familiarize yourself with the consequences of not having a master data in place.
3. Maintain Customer Data
It is important to understand the need and criticality behind reviewing and modifying the customer master data (Modify and Delete). Understand the process aspects as well.
4. Collect Outstanding Debts
Understand the fundamentals on how to handle collections for Tier 1, Tier 2 & Tier 3 customers, retain collections and escalate unpaid amounts. This is a critical aspect as it impacts cash flows.
5. Doubtful Receivables
The focus is on making you understand how to process for insolvent accounts, agree on settlement or establish payment plans, take legal action when necessary and finally be able to process a write off.
6. Cash Application & Customer Clearance
An understanding on how to handle payments received, process auto match payments and non – matched payments. This also helps understand when a customer account needs to be cleared and its importance.
7. Disputes, Deductions & Queries
Understand how to resolve customer queries, disputes and deductions.
Who is this course for?
Our course is designed for beginners who want to learn accounting from scratch and laterals working in the O2C process wanting to know more or revise their fundamental knowledge.
Career path
Process Associate, O2C Collections Associate, O2C Associate Analyst
Certificates
Certificate of completion
Digital certificate - Included
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
