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ITIL® Foundation

City Business Library

Summary

Price
£100 inc VAT
Finance options
Flexible, interest-free, part payment options available.
Study method
Online
Duration
6 months · Self-paced
Qualification
ITIL V3 Foundation
Awarded by APM Group Limited (APMG-International)
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

Overview

Use ITIL® to begin the process of building a structured IT service offering using the world-renowned ITIL® service management methodology to provide the framework.

Description

You will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices.

  • Course Focus
  • The Service Lifecycle
  • Key Concepts and Definitions
  • Service Strategy
  • Service Design
  • Service Operation
  • Functions
  • Roles
  • Technology and Architecture

Course Duration

This ITIL Foundation qualification has a duration of 8 hours, however we give you six months’ access to the course content meaning you can complete it at your own pace.

Who is this course for?

The ITIL Foundation course is ideal for project managers, service managers or anyone who is in or looking to get vital first-line support knowledge.

ITIL Foundation is for IT support and service professionals of all levels.

Requirements

There are no requirements for this ITIL Foundation course as it is entry-level.

Career path

Once you have achieved the ITIL Foundation qualification you will be able to function in any first-level role in IT Service Management, roles can include:
• Service Manager
• First-Line Support
• Service Delivery Manager
• Project Manager
• Application Support Analyst
• Service Desk Analyst

These roles can average salaries of £23,000. (Source: payscale)

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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