NCFE Level 3 Certificate in Principles of Customer Service

NCFE Level 3 Certificate in Principles of Customer Service

Accelerate Your Career in Customer Service!

Enrol in this comprehensive online NCFE Level 3 Certificate in Principles of Customer Service course TODAY!

This qualification will equip learners with essential skills demanded by recruiters worldwide, to carry out various customer service activities. The course will explore different areas of customer service including, tackling customer issues and complaints, providing an outstanding service to customers, and how best to serve customers under challenging circumstances.

The course also emphasises the significance of fulfilling or exceeding customer expectations and how it affects an organisation's growth.

The most sought-after globally recognised online qualification that would show a high degree of competence and knowledge in Customer Service!

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COURSE CURRICULUM

Module 01 : Understand the Customer Service Environment

• Understand the Customer Service Environment
• Assignment Brief

Module 02 : Principles of Business

• Principles of Business – Part 1
• Principles of Business – Part 2
• Assignment Brief – Part 1
• Assignment Brief – Part 2

Module 03 : Understand how to Resolve Customer’s Problems or complaints

• Understand how to Resolve Customer’s Problems or complaints
• Assignment Brief

Module 04 : Understand Customers and Customer Retention

• Understand Customers and Customer Retention
• Assignment Brief

Module 05 : Understand How to Monitor customer Service Interactions and Feedback

• Understand How to Monitor customer Service Interactions and Feedback
• Assignment Brief

Module 06 : Understand Equality, Diversity and Inclusion in the Workplace

• Understand Equality, Diversity and Inclusion in the Workplace
• Assignment Brief

Module 07 : Understand how to Manage Performance and Conflict in the Workplace

• Understand how to Manage Performance and Conflict in the Workplace
• Assignment Brief

Method of Assessment:

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Certification:

Upon successful completion, the learners will be awarded a 'NCFE Level 3 Certificate in Principles of Customer Service'

Awarding Body:

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership. NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Qualification Details:

• Qualification type : Level 3 Certificate
• Qualification title : NCFE Level 3 Certificate in Principles of Customer Service
• Accreditation status : Accredited
• Level : 3
• Guided Learning Hours (GLH) : 220
• Total Qualification Time (TQT): 240
• Qualification number (QN) : 60170736

Why Study At Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Learners will need to be over the age of 19, and must demonstrate the following:

• Basic level of literacy, numeracy and ICT ability

• Vocational or academic qualification at Level 2 or higher

In order to qualify for the program you will need to submit a completed application form which will be provided to you.

• Customer Service Sales Associate – £19,890 per annum
• Customer Service Coordinator – £19,986 per annum
• Customer Service Associate – £18,802 per annum
• Customer Service Representative – £17,907 per annum
• Customer Service Manager – £27,782 per annum
• Customer Service Team Leader – £23,157 per annum
• Customer Service Supervisor – £19,487 per annum
• Assistant Manager, Customer Service – £20,522 per annum