NCFE CACHE Level 2 Certificate in Principles of Customer Service
FREE online course based remotely, to help you understand the principles of customer service
CT Skills Limited
Summary
HOW DO I KNOW IF I AM ELIGIBLE?
- You are currently living in England - postcode eligibility applies...
- Tutor is available to students
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Overview
*Please first check eligibility requirements before enquiring. You must:
- Be currently living in England - postcode eligibility applies (see the requirements section for more information)
- Have been a resident in the UK/EU for 3+ years - for purposes other than study
- Be aged 19+ years
- Not be on an apprenticeship
Want to develop your skills and learn how to leave people happier than you found them?
Our Customer Service free online course will support you to provide exceptional customer service which is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience. This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance. You will also gain valuable insights into effectively marketing products and services.
Qualification
CPD
Description
COURSE BENEFITS
- Achieve a nationally recognised Level 2 qualification
- Evidence of your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
WHAT YOU WILL LEARN
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
Who is this course for?
This course is suitable for everyone, however, you might find it particularly interesting and useful if you want a career in Customer Service.
Requirements
You must live in one of the following counties to receive funding for the course from the Department of Education.
- Bedfordshire, Buckinghamshire
- Cheshire East & West, Cornwall, Cumbria
- Derbyshire, Devon, Dorset
- Essex
- Gloucestershire
- Hampshire, Herefordshire, Humberside
- Isle of Wight, Isles of Scilly
- Kent
- Lancashire, Leicestershire, Lincolnshire
- Norfolk, Northamptonshire, Nottinghamshire
- Oxfordshire
- Rutland
- Shropshire, Somerset, Staffordshire, Suffolk, Surrey, Sussex
- Warwickshire, Wiltshire, Worcestershire
Career path
- Level 2 Certificate in Understanding Coding
- Level 2 Certificate in Understanding Data Protection & Data Security
- Level 2 Certificate in Creating a Business Start-Up
- Level 2 Certificate in Principles of Team Leading
- Level 2 Certificate in Principles of Business Administration
- Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
