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NCFE CACHE Level 2 Certificate in Principles of Customer Service

FREE online course based remotely, to help you understand the principles of customer service

CT Skills Limited

Summary

Price
Free
Funding options

HOW DO I KNOW IF I AM ELIGIBLE?

  • You are currently living in England - postcode eligibility applies...
Study method
Online
Course format What's this?
Reading material - PDF/e-book
Duration
8 weeks · Self-paced
Access to content
Access until course completion
Qualification
Level 2 Certificate in Principles of Customer Service
Regulated qualification What's this?
CPD
180 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students

Overview

*Please first check eligibility requirements before enquiring. You must:

  • Be currently living in England - postcode eligibility applies (see the requirements section for more information)
  • Have been a resident in the UK/EU for 3+ years - for purposes other than study
  • Be aged 19+ years
  • Not be on an apprenticeship

Want to develop your skills and learn how to leave people happier than you found them?

Our Customer Service free online course will support you to provide exceptional customer service which is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience. This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance. You will also gain valuable insights into effectively marketing products and services.

Qualification

Level 2 Certificate in Principles of Customer Service

Awarded by NCFE CACHE
Regulated by Ofqual
NCFE CACHE logo

CPD

180 CPD hours / points
Accredited by The CPD Certification Service

Description

COURSE BENEFITS

  • Achieve a nationally recognised Level 2 qualification
  • Evidence of your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college

WHAT YOU WILL LEARN

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

Who is this course for?

This course is suitable for everyone, however, you might find it particularly interesting and useful if you want a career in Customer Service.

Requirements

You must live in one of the following counties to receive funding for the course from the Department of Education.

  • Bedfordshire, Buckinghamshire
  • Cheshire East & West, Cornwall, Cumbria
  • Derbyshire, Devon, Dorset
  • Essex
  • Gloucestershire
  • Hampshire, Herefordshire, Humberside
  • Isle of Wight, Isles of Scilly
  • Kent
  • Lancashire, Leicestershire, Lincolnshire
  • Norfolk, Northamptonshire, Nottinghamshire
  • Oxfordshire
  • Rutland
  • Shropshire, Somerset, Staffordshire, Suffolk, Surrey, Sussex
  • Warwickshire, Wiltshire, Worcestershire

Career path

  • Level 2 Certificate in Understanding Coding
  • Level 2 Certificate in Understanding Data Protection & Data Security
  • Level 2 Certificate in Creating a Business Start-Up
  • Level 2 Certificate in Principles of Team Leading
  • Level 2 Certificate in Principles of Business Administration
  • Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace

Reviews

1.0
Course rating
20%
Service
20%
Content
20%
Value

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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