Level 4 NVQ Diploma in Customer Service

Britannia School of Leadership and Management LTD

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Duration and Delivery

This Level 4 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 3 Diploma in Customer Service course can take as little as 4 months of full-time study, or usually, 1 year of part-time study to become a certified customer service specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.

Progression

This is a thorough qualification of Level 4 NVQ Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

• Level 5 Diploma in Management and Leadership
• OTHM Level 5 Diploma in Accounting and Business
• OTHM Level 5 Diploma in Business Management

Unit Structure

Unit 1: Champion Customer Service

Unit 2: Manage Personal and Professional Development

Unit 3: Manage Individuals’ Performance

Unit 4: Manage Team Performance

Unit 5: Promote Equality, Diversity and Inclusion in the Workplace

Unit 6: Resolve Customers’ Problems

Unit 7: Build and Maintain Effective Customer Relations

Unit 8: Manage Customer Service Operations

Unit 9: Gather Analyse and Interpret Customer Feedback

Unit 10: Manage Incidents Referred to a Contact Centre

Unit 11: Manage Health and Safety in Own Area of Responsibility

This course is ideal for learners who communicate with customers regularly as part of their work role and contribute to various work settings.

There are no specific entry requirements for this qualification. However, the learners must be 18 years or above to get themselves enrolled in this course.

This Level 4 Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

• Customer Service Team Leader/Manager: £32,479
• Customer Complaints Supervisor: £44,683
• Customer Liaison Manager: £29,000
• Business Development Leader: £39,850
• Client Services Leader: £31,729
• Quality Assurance Manager: £38259