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Level 3 Diploma in Customer Service

London School of Business and Research

Summary

Price
£925 inc VAT
Study method
Online
Duration
9 months · Self-paced
Qualification
Level 3 Diploma in Customer Service (QCF)
Awarded by Innovate Awarding (IAO)
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Overview

To achieve this qualification learners must complete a minimum of 55 credits: 31 credits from Mandatory Group A, a minimum of 15 credits from Optional Group B, a maximum of 9 credits can come from Optional Group C. A minimum of 40 credits must be achieved through the completion of units at Level 3 and above.

Description

Description

The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to ensure learners are occupationally competent in the workplace.

Career path

Learners who achieve this qualification could progress into or within employment in a number of customer service roles and/or continue their study in this or other areas. Learners who complete this qualification may go on to further study in related areas such as:
Level 3 Diploma in Business Administration
Level 3 Diploma in Team Leading
Level 3 Diploma in Retail Skills

Ideal for

The Level 3 Diploma in Customer Service is for learners who work in a customer facing environment with responsibility for improving and maintaining the standard of customer care. This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.

Awarding body

Innovate Awarding, UK - an Awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of International Business.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Business, Customer service, Retail
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