Level 3 Customer Services Certification

Level 3 Customer Services Certification

From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team.

The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law.

Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them.

** Learn in confidence **

Our online training business has won 7 awards including the prestigious Natwest Entrepreneur of the Year accolade. We have also been featured on/in the BBC and the Guardian for our services to online education

What’s Covered in the Course?

Through this course, your staff will learn about:

• The basics of customer service, such as the terminology and the different types of customer service;
• What internal and external customers are and how to recognise them;
• The importance of how you present yourself and how to dress and behave in a way that impresses a customer;
• Why communication is so important in client interactions and how to communicate effectively;
• How to deal with a conflict to a customer’s satisfaction;
• The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service;
• The best way to deal with an angry client and the best methods for controlling your emotions;
• How to know when a customer has crossed the line and when to stand up for yourself;
• How to deliver the best possible service, in order to consistently impress your company’s customers.

What are the Benefits of the Course?

There are a range of benefits for your staff to gain, when they have successfully completed this course:

• Gaining a better understanding of how their customers think;
• Becoming a more valuable asset in their organisation;
• The ability to study at the time and from the place that best suits them;
• Upon completion of the course, they receive an industry-recognised and fully-accredited certification;
• Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.

Modules

Module 1: Understanding Customer Services

Module 2 : The Customer

Module 3 : Attitude Is Everything

Module 4 : Caring For Your Customer’s Needs

Module 5 : Customer Retention: How to Get Them Back

Module 6 : Face to Face Customer Service

Module 7 : Telephone Customer Service

Module 8 : Electronic Customer Service

Module 9 : Rescuing Difficult Customers

Module 10 : Escalation

Module 11 : Make an Impression Every Time

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

Currently there are no Q&As for this course. Be the first to ask a question.