Level 2 Diploma in Customer Service
London School of Business and Research
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Overview
Overview
To achieve this qualification, learners must complete a minimum of 45 credits: 19 credits from Mandatory Group A, a minimum of 3 credits from Optional Group B,a minimum of 16 credits from Optional Group C, amaximum of 7 credits can come from Optional Group D.
Description
Description
This qualification is designed for those who have or will have frequent contact with customers as part of their job role and responsibility. It is designed to develop learners’ knowledge, understanding and skills to work effectively in a customer service role and equips them to enter in to employment in a customer service role. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to nsure learners are occupationally competent in the workplace.
Career path
Learners who achieve this qualification could progress into or within employment in a number of customer service roles and/or continue their study in this or other areas. Learners who complete this qualification may go on to further study in related areas such as:
Level 3 Diploma in Customer Service
Level 2 Diploma in Team Leading
Ideal for
This qualification is suitable for those who work within a number of industries and job roles. It provides Learners with an opportunity to demonstrate their competence and knowledge in a wide range of job roles.
Awarding body
Innovate Awarding, UK - an Awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of International Business.
Questions and answers
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Legal information
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