ITIL Practitioner (Virtual Class)
Virtual classroom course - study at home + all exams included
Training Deals
Summary
Online
PO Booking
Telephone
E-commerce
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Learn from home | Expert instructors | All exams are taken online
Our ITIL® Practitioner virtual course lets you learn you build on your ITIL® knowledge from the comfort of your own home with one of our expert instructors, just as you would in the classroom. It's fully accredited by PeopleCert on behalf of AXELOS and includes the exam.
The qualification has been created in response to requests for guidance on the practical implementation of ITIL®; while ITIL® Foundation addresses the fundamentals of ITIL®, it does not cover how to apply these basics. This is where ITIL® Practitioner comes in.
About our virtual platform:
- Works on all devices
- Watch back your session with video
- See your trainer’s screen
- Share documents
- Virtual whiteboard
Certification
ITIL v3 Expert
Description
Course Outline:
The training course covers the following topics:
- ITSM Concepts
- Service Elements
- ITSM Principles
- CSI Approach
- Metrics & Measurement
- Communication
- Organisational Change Management (OCM)
- OCM Tools
- OCM Activities
- Applying the CSI Approach
*The ITIL® Practitioner exam is taken online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, from home or wherever you are.
Benefits
- Worth three credits towards the ITIL® Expert Qualification.
- Build on previous knowledge gained from ITIL® Foundation.
- Enhance your IT Service Management career prospects.
- Learn how to effectively implement IT Service Management.
- Understand how to use the CSI approach to ITSM.
The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Who is this course for?
IT professionals, IT service experts, Technical IT specialists, Helpdesk professionals
Requirements
You must hold an ITIL® Foundation certificate to take this course.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.