ITIL® Intermediate Level - Continual Service Improvement -CSI Training & Exam Package
1 New City College
Summary
- Exam(s) / assessment(s) is included in price
Overview
ITIL® is an acronym for Information Technology Infrastructure Library and is utilised by individuals and organisations worldwide across many industries.
Description
The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one.
- Placing continual service improvement in context to other ITIL lifecycle elements.
- The principles and processes behind ITIL CSI and how they must be applied to service delivery programs.
- How to implement the organisational and operational changes required for a continual service management program.
- Technical considerations when designing and implementing ITIL CSI plans.
- Identifying challenges and risk factors that could affect ITIL CSI plans and recommendations.
Who is this course for?
Requirements
Career path
• Support Manager
• Service Transition Manager.
• IT Service Manager
• Service Delivery Manager
The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
These roles usually come with an average salar
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Legal information
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