ITIL® Foundation V4

Exam Included

The Knowledge Academy


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£185 inc VAT (was £499)
Offer ends 31 July 2019
Study method
Online, self-paced
90 Days
ITIL® 4 Foundation
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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ITIL Foundation provides the ideal introduction to the IT Service Management approach of ITIL.

This ITIL® Foundation Online Training Course will give delegates an understanding of the key concepts, terminology and elements of ITIL, allowing you to improve your career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices. The ITIL® Foundation Online Training Course also allows you to take part in distance learning at their own pace, adapting to their busy schedules.


ITIL® 4 Foundation


Course Duration:

This ITIL® online training course has a duration of 12.5 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The ITIL® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management

Topic Background:

In the 1980s, the UK Government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations after realising private sector contracts and standard practices has begun creating their own IT management practices independently. The IT Infrastructure Library (ITIL®) began as a collection of books, each covering a specific area within IT Service Management. It was created around a process model-based view of the control and management of operations. In 1989-96, the number of books in ITIL® v1 grew to over 30. In the early 00s, ITIL® v2 merged the books into nine “sets” that grouped related process guidelines to work alongside the different aspects of IT management, IT applications and IT services. It was updated in 2007 and then again in 2011, giving us ITIL® v3, with five volumes.


This ITIL® Online Foundation training course is accredited by BCS.


Is this course accredited?

This ITIL® Online Foundation training course is accredited by BCS.

Are there any pre-requisites for the course?

The ITIL® Online Foundation Training Course has no pre-requisites and is open to everyone.

How long until I receive the course confirmation details?

If you purchase the course online, you will receive you welcome pack immediately after making the payment. If you purchase the course through one of our learning advisors on call, your account will be set up within one business working day.

How long do I have access to the materials for?

You will have access to the materials for 90 days from the day of booking.

Who provides this course?

We provide all of our courses, which are created by our dedicated in-house online training team.

What support do you offer?

Our customer service department is available 24 hours a day, answering questions and offering support around the clock

What is online training?

Online training, also known as computer-based training (CBT), eLearning and distance learning is a form of training that takes place solely on the internet, using audio, video and graphics.

About This Product

All of our ITIL® online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL® course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL®, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.

Rather than the usual ‘question and answer’ format, our ITIL® online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL® online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL® online training and ITIL® eLearning courses.

Who is this course for?

ITIL® Online Foundation Training Course is intended for those looking to learn about IT Service Management, whether to gain the certifications needed for a career or just to improve on their understanding. This ITIL® Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

  • IT professionals looking for a widely regarded industry-specific qualification
  • IT support engineers looking to specialise in network support and management
  • Executive and Directors of IT department
  • Network Engineers

By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.


The ITIL® Online Foundation Training Course has no prerequisites and is open to everyone.

Career path

Anyone looking to start a career in IT service management may take this course to progress to later ITIL certifications.

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