ITIL 3 Foundation Level

Study for your ITIL Foundation certification by taking this fully accredited online training course with Good e-Learning!

The ITIL Foundation certificate has become the IT industry's de-facto introductory qualification in the field of IT Service Management. It is a crucial entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework and how they relate to ITSM.

The course is ideal for professionals who work within an organisation which has implemented ITIL as part of an ongoing service improvement program, as well as students looking for a springboard into a career in IT service management.

This course is accredited by PeopleCert, which is licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.

Course duration

The course contains 16 hours of learning materials. Students will have access to the course for six months.

Course outline

The course is split over several modules:

• Module 1: An Introduction to IT Service Management
• Module 2: Service Strategy
• Module 3: Service Design
• Module 4: Service Transition
• Module 5: Service Operation
• Module 6: Continual Service Improvement
• Module 7: Conclusion

Benefits of ITIL

Even at Foundation level, studying ITIL offers a variety of benefits to both organisations and individuals. A world-renowned ITSM framework, ITIL is all about providing clarity and perspective in the management of IT structures and services. The standard provides expert guidance on how to manage and amend IT infrastructures, not only ensuring that they can meet essential business requirements but also enabling practitioners to reassess and improve them wherever possible. This can make an organisation’s IT capabilities far more efficient and cost-effective, to say nothing of what it can do to boost customer satisfaction.

For individuals, an ITIL Foundation certification can provide a springboard into a career in IT service management. They may choose to progress onto higher level ITIL certifications, or to begin applying what they know immediately in order to more effectively contribute to IT management in their organisation. ITIL certifications can also lead to increased earning potential, as well as invaluable networking opportunities.

Is this course accredited?

This course is fully accredited by PeopleCert, a company licensed by AXELOS as an Examination Institute for IT Service Management.

FAQs

Does the course contain exams?

This course provides a practice exam to help students prepare for the official ITIL Foundation examination.

Upon completing the course, students can pursue the ITIL Service Design examination via Pearson Vue. They can contact the Good e-Learning team to request a FREE exam voucher to be used at any Pearson Vue test centre.

Exam structure

The ITIL Foundation examination will test you on:

• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)

How long until I receive course confirmation details?

Upon purchasing this course, students should receive their confirmation details (as well as access to the course itself) immediately.

How long will I have access to materials?

Students will have access to this course for six months.

Who provides this course?

This course is provided by Good e-Learning.

What support does Good e-Learning offer?

Good e-Learning offers 24/7 tutor support for students taking this course. The support team can also be contacted if there are any issues in accessing the course, or to request exam vouchers.

What does the course include?

This course comes with a number of perks to help learners along:

• Practice exams and revision modules
• 24/7 tutor support
• 1x FREE exam voucher on request

This course is ideal for anyone seeking an introduction to ITIL and its approach to ITSM. Students will become familiar with the fundamentals of ITIL, including its key principles, the ITIL ‘service lifecycle’ and how it can benefit both businesses and customers.

Passing the ITIL Foundation examination will also enable students to progress onto the Intermediate ITIL modules. These are more specific and can be chosen based on a student’s unique interests and requirements.

There are no prerequisites for taking this course.

An ITIL Foundation certification can provide a springboard into a career in IT service management. Choose to progress onto higher level ITIL certifications, or begin applying what you know immediately in order to more effectively contribute to IT management. ITIL certifications can also lead to increased earning potential, as well as invaluable networking opportunities.