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ITIL Foundation including Exam

Pentagon Training

Summary

Price
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Finance options

Credit & Debit Card, Online, Telephone, Bank Transfer and Purchase Order
Study method
Classroom
Duration
3 days · Full-time
Certification
ITIL V3 Foundation
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Location & dates

Location

Address
Eleven Brindley Place
2 Brunswick Square
Birmingham
West Midlands
B12LP
United Kingdom
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Address
Thomas More Square
East London
London
E1W1YW
United Kingdom
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Address
City View House
5 Union Street
Manchester
Lancashire
M124JD
United Kingdom
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Overview

This introductory 3 day ITIL® Foundation training course will enable delegates to gain a high-level understanding of the ITIL® Framework for IT Service Management. The course provides an understanding of the principles of ITIL® and provides the ideal stepping stone to further ITIL® study.

ITIL is a popular IT Service Management (ITSM) Framework that is used by organisations across the world to standardise their approach to the delivery, support and improvement of services.

Certification

ITIL V3 Foundation

Axelos (accredited by PEOPLECERT) logo

Description

Course Outline

This course will include the following topics:

  • Introduction to ITIL® Foundation
  • Features of ITIL®
  • Key Concepts
  • Terminology of ITIL®
  • Definitions
  • IT Service Management (ITSM)
  • ITSM lifecycle stage
  • International Service Management Standard
  • IT Service Management
  • ITIL Tools
  • ITIL Framework
  • Overview

ITIL® Foundation exam uses the following structure:

  • Based on knowledge of ITIL® principles
  • Multiple choice format
  • 40 questions
  • 1 hour
  • Pass mark - 65%

Who is this course for?

  • IT Service Managers
  • IT Staff
  • Programme Director
  • Executives
  • Anyone who wishes to gain an introductory ITIL qualification

Requirements

There are no formal requirements for this course

Career path

IT Service Management

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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