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ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

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Good E-Learning


£682.80 inc VAT
Study method
Online, self-paced
16 hours
Access to content
6 months
ITIL 4 Specialist Drive Stakeholder Value
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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'ITIL Specialist: Drive Stakeholder Value' is a module within the 'ITIL: Managing Professional (MP)' stream. It examines the interactions and engagements between service providers and their users, suppliers, partners, and customers, with a particular focus on customer and user experiences along with journey mapping. By understanding stakeholders in this way, ITIL practitioners can optimize interactions and ensure they are generating as much value as possible.

This course was designed with two goals in mind: to prepare students to sit the ITIL Specialist: Drive Stakeholder Value (DSV) examination and give them a firm practical understanding of the subject matter. By understanding how ITIL 4 can be applied to different forms of interaction and engagement, students can help drive real-world value in their own organizations. ITIL 4’s best practices can also be applied to IT setups throughout an organization, regardless of its size, location, or even its industry.

The course was made in-house by Good e-Learning’s team of online training specialists. It includes a number of assets designed to help students along, including case studies, lesson transcripts, knowledge checks, quizzes, and a practice exam simulator. Students can also contact the Good e-Learning Support Team if they have any issues with the course content. Finally, once students are ready to take the exam, they can contact Good e-Learning to request a FREE exam voucher.

By the end of the course, students will be fully prepared to sit and pass the ITIL 4 DSV examination.


ITIL 4 Specialist Drive Stakeholder Value

Course media


Course duration

The course includes over 16 hours’ worth of training materials. Students have access for six months following the point of purchase.

Course outline

The course is split over several modules:

  • An Introduction to ITIL 4 Specialist: DSV
  • Module 1: Global Best Practice
  • Module 2: The Customer Journey
  • Module 3: Explore
  • Module 4: Engage
  • Module 5: Offer
  • Module 6: Agree
  • Module 7: Onboard
  • Module 8: Co-create
  • Module 9: Realise
  • Module 10: Practice Exams
  • Module 11: Course Wrap-Up

Benefits of ITIL DSV

Ultimately, businesses exist for the sake of creating value for stakeholders and users. The ITIL Specialist: Drive Stakeholder Value module is designed to improve internal processes that organizations utilize for this, including multiple-supplier management, relationship management, customer journey mapping, and communication management. Students learn the value of and how to create a Service Level Agreement (SLA), as well as how to design customer and user experiences (CX and UX).

ITIL 4 DSV is part of the ‘ITIL Managing Professional (MP)’ stream. Passing the exam is mandatory for earning certification as an ‘ITIL Managing Professional’, as well as an ‘ITIL Master’. Earning such qualifications can help students to progress in their careers and earn higher-paying roles. At the same time, the training and knowledge required to complete the ITIL certification path also make students highly valuable to their own organizations. By using their training to drive value for stakeholders and users, students will further increase their hireability while benefiting their employers.


Is this course accredited?

This course has been fully accredited by APMG International.

What are the course prerequisites?

Students are required to pass the ITIL 4 Foundation certification exam before they can sit the exam for ITIL 4 DSV or any other intermediate modules.

Does the course contain exams?

This course comes with a number of training assets designed to help students prepare for the ITIL 4 DSV exam. These include regular knowledge checks, practice exams, and instructor-led videos.

At the end of the course, students can test themselves using the practice exams provided. When they feel ready, they can also contact the Good e-Learning support team to request a FREE exam voucher.

How long until I receive course confirmation details?

Students should receive course confirmation details, along with course access, immediately after the point of purchase.

How long will I have access to materials?

Students have access to the course for six months following the point of purchase.

Who provides this course?

This course is provided by Good e-Learning.

What support does Good e-Learning offer?

The Good e-Learning support team is qualified to answer questions on both course content and technical issues. They will typically respond to queries within 24 hours. Students can also contact Support to request a FREE exam voucher or resit.

What does the course include?

The course includes a number of training assets designed to help students along:

  • Exam simulator
  • Revision modules
  • Interactive videos
  • Podcasts
  • Downloadable resources for offline study
  • Full mobile compatibility (via Go.Learn app)

Who is this course for?

This course is ideal for IT staff and managers with proximity to the management of customer and stakeholder value generation. This can include relationship management, journey mapping, and even simple communication. For anyone interested in becoming an ITIL Managing professional or ITIL Master, passing the ITIL 4 DSV exam will be mandatory.


Students are required to pass the ITIL 4 Foundation certification exam before they can sit the exam for ITIL 4 DSV or any other intermediate modules.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.