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IT Service Delivery Manager Workshop

Purple Griffon Limited

Summary

Price
£795 inc VAT
Or £66.25/mo. for 12 months...
Study method
Classroom
Duration
2 days · Full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

Location & dates

Location

Address
City Point
1 Ropemaker Street
London
Greater London
EC2Y9HT
United Kingdom
View on Map

Overview

IT Service Delivery Manager - A 2-Day Workshop

Over recent years, the changes in technology and the way that services are delivered has changed customer relationships and expectations, thus the role of the Service Delivery Manager has grown in responsibility and complexity. Formal training opportunities for Service Deliver Managers have been scarce up until now so this two-day IT Service Delivery Manager Workshop has been designed to fill the training needs in this area. It covers generic role responsibilities and basic skills and competencies that can be moulded to fit a variety of organisations.

IT Service Delivery Manager Workshop Benefits

The benefits for organisations are as follows:

  • More Effective Service Delivery Managers
  • Improved Customer Satisfaction
  • Increase Customer Focus
  • Improved IT And Business Alignment
  • Clear Accountability
  • Improved Financial Accountability

The benefits for individuals are as follows:

  • An Improved Understanding Of Your Role As A Service Delivery Manager
  • Increased Effectiveness In Your Role
  • Improved Career Progression And Salary Prospects
  • Reduced Stress Levels

Course media

Description

This IT Service Delivery Manager Workshop covers all aspects of IT Service Delivery Management from how to get started to more advanced techniques to address ever growing challenges of ever increasing service complexity, breadth of integrations and customer demand.

The workshop will also take you from understanding your customers need to actual service delivery and on-going support and will cover current 'Best Practice' frameworks and methodologies and also key communication and negotiation skills and techniques.

Who is this course for?

This IT Service Delivery Manager Workshop is suitable for anyone currently working as a Service Delivery Manager, supervising a number of Service Delivery Managers or anyone aspiring to move into a Service Delivery Manager role.

Requirements

There are no prerequisites required to attend the workshop however an understanding of basic IT terminology and current IT 'Best Practice' would be an advantage.

Career path

Purple Griffon offer a huge range of ITIL®/Project Management training courses to enhance and develop you skills and knowledge as part of your continual professional development.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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