Customer Service : Influencing & Persuasion Skills

Business Influencing and Persuasion Skills

All of us want to persuade or influence someone at any stage of our lives. Persuasive technique is a mode of developing interest of someone and influencing on him. With influencing and persuasion skills the writer persuades his reader by presenting his opinions and views with convincing words. It is an act of creating an argument on page and supporting it with smart evidences and illustrations which would be appealing for the person who reads.

In the workplace, influence and persuasion skills are highly required and they are essential to achieve business outcomes. If a manager does not have good influencing techniques, he will use his force and compulsion and as results, team members can face clashes and the organization will has to bear lower productivity and sales, moreover customer service staff can lose clients.

The people who persuade other do have the quality of high self-motivation and good emotional intelligence. They in fact believe that they will accomplish something.

In this insightful unit you will learn the helpful techniques to constructively persuade and influence others while keeping the relationship together.

The unit seeks to deliver the guidance about influencing and persuasion skills along with various steps involved in persuasion process and the concept of giving credit.

Business Influencing and Persuasion Skills

Objectives

After the completion of this course learners will be able to:

• Discuss the steps involved in persuasion process.

Program Content

Lesson(s)

Introduction to Persuasion

Topics

• Steps in the Persuasion Process
• Giving Credit

Course Benefits

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Business Influencing and Persuasion Skills

• Business owners, managers, entrepreneurs,
• People seeking to expand their career opportunities
• Existing employees looking to develop their CPD
• Office workers at all levels
• Team Leaders and supervisors
• Entrepreneurs planning to start their own business

Business Influencing and Persuasion Skills

This is a standalone course and assumes no prior knowledge.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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