Housing Officer Training with Tenant Selection and Tenant Management

Our Housing Officer Training course is endorsed by the Quality Licence Scheme, ensuring your newly-acquired skills will enhance your professional development. The course is also accredited by CPD.

Housing officers are responsible for assisting tenants in renting a property from a housing association or council. It is their job to look after tenants’ needs and ensure that all properties are maintained and looked after. In this course, you will familiarise with the day-to-day role of a housing officer, and the necessary skills required for this line of work.

In this comprehensive course, you will learn how to build solid relationships with your tenants and be able to advise them on matters such as finance and repairs. We will take you step-by-step through the inspection process, and the checklist for ensuring a home is safe and well-maintained. You will also learn about the history of social housing and the fundamentals of social housing management.

HIGHLIGHTS OF THE HOUSING OFFICER TRAINING

• Develop your understanding of the role and responsibilities of a housing officer
• Learn how to assess the needs of people applying for housing
• Understand how to carry out housing inspections to make sure properties are well-maintained
• Be able to form strong relationships with tenants and build their trust
• Have a solid understanding of the legal responsibilities of a housing officer
• Strengthen your customer service, problem-solving and organisational skills
• Have the ability to deal with anti-social behaviour and tenant complaints in a professional & helpful manner
• Develop the skills to advise your tenants and address their needs in meetings

Reality Check:

Many students claim that even though this course is shorter than other courses they have taken, it has taught them considerably more. This is because the course is designed to be laser-focused on the most important aspects of the topic. Instead of covering irrelevant details or unnecessary fluff, this course gets straight to the point, giving students the information and skills they need to excel in their field.

Why People Enrol this Course From One Education:

• Eligibility for an Endorsed certificate upon successful completion of the course
• Learning materials of our course contain engaging voice-over and visual elements for your comfort
• Get 24/7 access to all course content for a full year
• Complete the course at your own pace
• Each of our students gets full tutor support on weekdays (Monday to Friday)
• Efficient assessments and instant results upon completion of our course

Module Attributes:

The course has been meticulously designed to deliver maximum information in minimum time. This approach enables students to easily comprehend the core concepts and confidently apply them to diverse real-life scenarios.

Curriculum Breakdown:

• Module 01: Introduction to Social Housing
  
• Module 02: Career Prospects of Social Housing Manager
  
• Module 03: Tenant Selection and Tenant Management
  
• Module 04: Managing Rental Income and Arrears
  
• Module 05: Time Management
  
• Module 06: Organisational Skills
• Module 07: Communication Skills
  
• Module 08: Negotiation Techniques
  
• Module 09: Dealing with Anti-Social Behaviours
  
• Module 10: Stress Management
  
• Module 11: Maintenance, Safety, and Security of Social Housing
  
• Module 12: Resident Involvement in Social Housing

Method of Assessment

• MCQ Based
• Passing Marks 60%
• Unlimited Retake Exam
• Instant Assessment and Feedback

Certification

• Quality Licence Scheme (QLS) Endorsed Certificate
• CPD Accredited (CPD QS) Certificate
• Digital (PDF) & Hardcopy certificates are available

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying —

• Within the UK: £119
• International: £119 + £10 (postal charge) = £129

CPD Accredited Certification from One Education

After successfully completing this course, you will qualify for the CPD accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying —

• PDF Certificate: £9
• Hardcopy Certificate (within the UK): £15
• Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

This course is ideal for

• Property Maintenance Officer
• Housing Inspector
• Real Estate pros
• People already working in the relevant fields and want to polish their knowledge and skill.

There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course.

• Senior Housing Officer: £35,000 - £50,000 per year
• Area Manager: £40,000 - £60,000 per year
• Sheltered Housing Officer: £22,000 - £30,000 per year
• Supported Housing Worker: £18,000 - £26,000 per year
• Housing Officer: £20,000 - £30,000 per year
• Tenancy Officer: £22,000 - £28,000 per year
• Neighbourhood Officer: £20,000 - £28,000 per year
• Housing Support Officer: £18,000 - £25,000 per year

Certificate of completion

Hard copy certificate - £129