Hospitality Management

Hospitality Management Advanced (Level 7) Diploma Endorsed by ABC Awards

Brentwood Open learning College


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£10 inc VAT (was £1,150)
Offer ends 21 July 2020
Study method
Online, self-paced
400 Hours
No formal qualification
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

315 students purchased this course

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Hospitality Management

Endorsed Certificate form Certificate of Achievement.In this amazing Catering Management program, the learner will be transformed with effective, proactive, efficient and innovative processes of hospitality, engineering & security, front office and back desk operations, Hospitality Management, quality management, training and development, food and beverage operations, recruitment & selection, marketing and advertising, interdepartmental communications and accounting in Hospitality Management.

By enrolling in this Hospitality Management course, the learner will enjoy multiple benefits including 100% self-paced program without any imposed time restrictions or deadlines from your tutor. From the start to finish of this Catering & Hotel Management course, the learner will be assured of having full access to the course materials, create their own time schedule, enjoy ongoing tutor support. This Hospitality Management is a great program for you- because it will help in boosting your curriculum vitae, and developing your leadership capacity in the hospitality management field. The one-off payment you make takes care of your training, course materials, consistent tutor support, and supporting documentations. You won’t be constrained to make any additional expense till your graduation.


Endorsed by ABC Awards

Course media


Hospitality Management

In this Hospitality Management exclusive program, the learner will be equipped with innovative, proactive, efficient and effective housekeeping, engineering & security, Catering Management, front office and back desk operations, training and development, recruitment & selection, food and beverage operations, effective marketing and advertising, accounting in hospitality, interdepartmental communications etc.

Catering Management - Course Benefits

By participating in this advanced level Hospitality Management program, the learner will gain multiple benefits such as:

  • Fully self-paced program without any imposed deadlines or time restrictions. From the start to finish, the learner will be in full control of their activities.
  • The learner will create their own study schedule- this is good, and they won’t be under supervision of anyone.
  • You will have the flexibility to study from any part of the world- all you need to do is to connect to this program with your computer and good internet access.
  • Learners will enjoy ongoing, consistent tutor support from our team of expert tutors- they will be 100% ready to handle any concerns you may have concerning either the program and/or online assessment.
  • This program will assist in boosting your career prospects and curriculum vitae.

Hospitality Management - Learning Objectives

This Hospitality Management is a unique course that will teach the learner fundamental and core principles of Hospitality Management.

At the end of this Catering Management course, the learner will learn knowledge, skills and specific talents with sustainable global best practices including basic concepts of hotel management, how to effectively manage front office operations, recruiting, selecting, and training the right talent for hotels, fundamentals of marketing, accounting in hospitality, quality management, advertising, housekeeping, engineering and security, food and beverage operations, interdepartmental communications etc.

Hospitality Management - Course Outline

This Hospitality Management is quite an intensive, comprehensive course of study and delivered across 13 quality units. Each of these modules is made up of online assessments. This assessment will be independently marked, and scored.This is necessary to ensure you have a comprehensive understanding of the subject matter. All through the program, your tutor will be 100% available to assist you with anything you need to have an awesome learning experience.

Unit 1 Hospitality Industry An Overview

This Unit covers the following Key topics:

  • What is Hospitality?
  • Characteristics of the Hospitality Industry
  • Scope of the Hospitality Industry
  • Career Prospect of the Hospitality Industry
  • The Accommodation Sector
  • Hotels and Their Classifications
  • Modes of Hotel Management
  • Hotel Departments
  • Organization of Hotel Departments and Their Functions
  • Plus much more

Unit 2 Front Office Operations in Hotel and Hospitality Management.

This Unit covers the following Key topics:

  • Front Office Functions
  • Front-of-the-House Operations
  • Back-of-the - House Operations
  • Front Office: Organisational Structure
  • The Function of the Front Office Manager
  • The Art of Supervising
  • The Reservation’s Office
  • Types of Reservation System
  • Managing Reservations
  • Front Office Accounting
  • The Electronic Front Office (EFO)
  • Plus much more

Unit 3 Housekeeping Engineering and Security

This Unit covers the following Key topics:

  • Housekeeping
  • Organisation of Housekeeping Department
  • The Functions Of the Housekeeping Department
  • Management of Guest Amenities
  • Room Status Codes
  • Managerial Styles
  • Responsibilities of the Front Office
  • Employee Safety Programmes
  • Plus much more

Unit 4 Recruitment and Selection in Hospitality Industry

This Unit covers the following Key topics:

  • Flexible Employees
  • The Importance of Planning Ahead
  • Describing the Job to be done
  • Describing the Ideal Recruit
  • Attracting Candidates
  • Advertising
  • One-to-One Interview
  • Two or more Interviewers
  • Selection Interviews
  • Prior to the Interview
  • During the Interview
  • After the Interview
  • New Employee Induction Programmes
  • On the First Day of Work
  • Plus much more

Unit 5 Training and Development in the Hospitality Industry

This Unit covers the following Key topics:

  • The Benefits of Training
  • Identifying Training Needs
  • The Training Plan
  • Carry Out the Training Programme
  • Developing a Training Programme
  • Preparing Step-by-Step Procedures
  • Management Concepts
  • Commercial Videos
  • Distance Learning
  • Administering a Training Programme
  • Plus much more

Unit 6 The Travel and Tourism System

This Unit covers the following Key topics:

  • Organisers and Retailers
  • Tour Operators
  • Retailers
  • Travel Management Services
  • MICE Organizers
  • Transportation Companies
  • Secrecy
  • The Risks and Responsibilities
  • Choosing Foreign Tour Operators
  • Information Technology and The Travel Trade
  • Consumer Protection
  • Plus much more

Unit 7 Service Quality Management in the Hospitality Industry

This Unit covers the following Key topics:

Quality Management in Hospitality Industry

  • Hospitality Retail Service Quality
  • The Five Dimensions of Service
  • Quality Management and Hospitality Retail Operations
  • Inspections and Quality Assurance
  • Quality Advisor's Visit
  • Statutory Obligations
  • Quality Management in Tourism
  • Caring For Customers in Tourism
  • Plus much more

Unit 8 Marketing Management in Hospitality & Tourism

This Unit covers the following Key topics:

  • Special Promotions
  • Other Public Relations Activities
  • Measuring Promotional Effectiveness
  • Marketing Objective and Results
  • Determining and Creating Specific Advertising Message
  • Advertising Decisions
  • Plus much more

Unit 9 Managing Interdepartmental Communications

This Unit covers the following Key topics:

  • Marketing and Sales Department
  • Housekeeping Department
  • Food and Beverage Department
  • Banquet Department
  • Maintenance or Engineering Department
  • Security Department
  • Human Resources Management Department
  • Plus much more

Unit 10 Managing Food and Beverage Operations

This Unit covers the following Key topics:

  • Food and Beverage Operations
  • Assessment of Market and Consumer Needs
  • Food Service Operation System
  • Designing the Restaurant
  • Menu Planning
  • Types of Menu
  • Comparison of Different Types of Menus
  • Managing Food Service Operations
  • Purchasing and Pricing
  • Beverage Control
  • Cost Control
  • The Computer Applications in Food and Beverage Services
  • Plus much more

Unit 11 Conference and Events Management in Hospitality Industry

This Unit covers the following Key topics:

  • Identifying Key Event Elements
  • Getting Organized
  • Budgeting Basics
  • Getting Strict About the Budget
  • Getting the Right People Doing the Right Things
  • Connecting with Partners and Sponsors
  • Getting the Word Out
  • Venue Selection and Managing Contracts
  • Business Etiquette Basics
  • Celebrating Diversity
  • Managing Contracts
  • Gathering Feedback and Closing the Event
  • Closing the Event
  • Plus much more

Unit 12 Accounting in Hospitality

This Unit covers the following Key topics:

  • Types Of Accounts At The Front Desk
  • Voucher
  • Types of voucher
  • Basic Principles of Accounting
  • Types Of Folios Used In Hotels
  • Ledgers Used At the Front Desk
  • Accounts Which Are Included In City Ledger
  • Assets and Liabilities
  • Profit And Loss Accounts
  • Balance Sheet
  • Budgeting
  • Bank Charges
  • Credit Cards
  • Plus much more

Unit 13 Crisis Management in Hospitality & Tourism

This Unit covers the following Key topics:

  • Before the Crisis
  • Preparing for the Worst
  • During a Crisis
  • Minimising Damage in a Crisis
  • Restoring Tourist Confidence
  • Plus much more

Who is this course for?

Hospitality Management

This Hospitality Management - Level 7 is an advanced level program for busy hotel managers, or those who want to enhance their skills in Hospitality management, or those that wants to climb to a higher ladder in the hospitality industry. The learner is assured of gaining industry experience that will enable them make a sustainable impact in this field.

This program is 100% self-paced. So, no matter your current lifestyle and busy schedule, you can register for this program, and study it at your pace without worrying for any form of time restrictions or deadlines. The tutor will be fully available to support you from start to finish.


Hospitality Management

  • be proficient in English language
  • be up to 16 years of age and above

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from BOLC

Certificate of Completion from BOLC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Hospitality Management

Upon successful completion of our Hospitality Management, Diploma candidates may choose to pursue an extensive range of careers including:

  • Back Office Supervisor
  • Corporate Sales Manager
  • Director of Maintenance
  • Director of Marketing
  • Director of Operations
  • Events Manager
  • Executive Housekeeper
  • Executive Conference Manager
  • Executive Meeting Manager
  • Front Desk Supervisor

Questions and answers

No questions or answers found containing ''.

Fausto asked:

I wanted just to ask if the course has an expire date, and if the Diplona will be sent abroad and how much will it cost. The matiral ca be printed?


Dear Fausto, Your course will not expire till you successfully complete it. You can take a time off when needed and can resume your studies again without any additional costs. On course completion students can claim endorsed certificate by paying £95 accreditation fee. Certificate postal charges will be £9 for UK and £15 for outside of UK. All course materials are provided as standard text along with images and illustrations and can be downloaded or printed.

This was helpful. Thank you for your feedback.

Dragan asked:

Kindly,please let me know number of days to complete mentioned course. BR Thank you


Dear Dragan, All our courses are fully accredited and flexible. You can complete each course in 3 to 12 months’ time. All depends on how much time you dedicate to your studies. Students can plan their studies according to their own schedule. On Hotel Management Diploma completion students can claim endorsed certificate by paying £95 accreditation fee. Certificate postal charges will be £9 for UK and £15 for outside of UK.

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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