With Guest House Management, it is not just customer service that is provided to customers; it ensures the customers’ best and unforgettable experience, one that guarantees their desire to come back.
Beautiful, clean, cozy rooms and good food, warm and welcoming customer service and other special requests should be taken into great extent of consideration and preparation.
Research and strategies are vital in running any business; moreover, with value and excellent management, the business is sure to get loyal customers and gain even more. Coming up with a good marketing plan and strategies is just as absolutely necessary as the factors mentioned before.
For a successful guest house, refining a business refining strategy and exuding a hospitable vibe are keys to keep the customers coming back.
At the end of this course, students shall learn how to:
(1) manage functions;
(2) understand marketing;
(3) manage finances;
(4) understand legal aspects of guest houses;
(5) design and layout;
(6) handle guest house equipments;
(7) understand waitering;
(8) purchase and cater food;
(9) keep and check house records; and
(10) design business plans.
To achieve these goals, this course shall make use of interactive materials to present the concepts of the topics to be discussed. Assessments shall be done after the entire course to check for knowledge retention and understanding.
- Unit 1 – Introduction to Guest House Management
- Unit 2 – Management Functions
- Unit 3 – Marketing
- Unit 4 – Managing Finances
- Unit 5 – Legal Aspects of Guest Houses
- Unit 6 – Design and Layout
- Unit 7 – Customer Service
- Unit 8 – Guest House Equipment
- Unit 9 – Waitering
- Unit 10 – Purchasing Food and Catering
- Unit 11 – House Records
- Unit 12 – Business Plan
Upon successful completion of this course, students will be awarded an IOLEN Certificate of Achievement from IOLEN Accreditation. This should help validate their learning experience and skill, and can be used as a resume builder.
This course is divided into several modules and is delivered online through our interactive learning management system. Students are given access to the learning portal where they can access the course 24/7. This gives them complete control over the pace of their learning while also enabling them to study from home, in their offices or from a laptop while travelling.
Normative or minimum period of study to complete this is 50 hours. Take note that this is only an estimate. The duration of completing the course still depends on the learner’s pace and ability to absorb information. Additionally, as the course is delivered online, learners have the options to divide and study the course in multiple session or go through it one go.
Learners will be given full access to this course for 12 months from the date of enrolment. During this period, learners are given the flexibility to complete the course at any-time.
- Allow you to keep up to date on the aspects of your career
- Give you an insight into your chosen career path
- Fill in the gaps of any knowledge you may not have
- Enhance your resume
- Show you are a committed learner
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