Fundamentals of Supervisor Skills
Activia Training
Summary
Price
£298.80 inc VAT
Or £49.80/mo. for 6 months...
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD
What's this?
Location & dates
Location
Address
The McLaren Building
46 The Priory, Queensway
Birmingham
B47LR
United Kingdom
46 The Priory, Queensway
Birmingham
B47LR
United Kingdom
Address
Easton Business Centre
Felix Road
Bristol
Avon
BS50HE
United Kingdom
Felix Road
Bristol
Avon
BS50HE
United Kingdom
Address
100-114 Wellington Street
Leeds
LS11BA
United Kingdom
Leeds
LS11BA
United Kingdom
Address
Rutland House
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
Overview
Our Fundamentals of Supervisor Skills course will push your Supervisor Training skills to a new level.
This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.
CPD
6 CPD hours / points
Accredited by The CPD Certification Service
Description
This course contains the following modules:
Course Introduction and Overview
- Learning Objectives
Making the Transition
- How will my Role Change?
- Tips for Learning the Ropes Quickly
- Questions Supervisors Have
- How to Start Off Right
Responsibilities of a Supervisor
- Case Studies: Making a Bad Start
- Three Levels of Responsibility
- Driving Your Team
Setting SMART Goals for Yourself
- The Importance of Setting Goals
- Knowing What you Want to Accomplish
- The Three Ps of Goals
- SMART Goals
Trust and How to Build It
- The Central Importance of Trust
- 4 Ways that Trust Improves Working Relationships
- 10 Ways to Establish Trust
- Trust Exercise
Time Management
- How to Prioritise: the Prioritisation Grid
- The Four Ds: Do, Dump, Delay and Delegate
- Tips for Getting Organised
- How to Delegate Effectively
Assertive Behaviour and Best Practice
- The Three Step Approach
- Exercises in Using the Three Step Approach
- Managing Anger in Yourself and Others
- Guidelines for Assertive Statements
Questioning, Listening and Body Language
- The Communication Funnel
- Active Listening
- Open and Closed Questions
- How Asking Questions Helps You
- Body Language and Non-Verbal Messages
- The Five Levels of Listening
- Understanding the Message
Dealing with Conflict and Difficult People
- Resolving Conflicts
- Difficult Personality Types
- Meeting Climates
- Building a Positive Climate
- Dealing With the Unexpected
Your Personal Action Plan
- Statements of Intent
- Further Notes
'
Course Introduction and Overview
- Learning Objectives
Making the Transition
- How will my Role Change?
- Tips for Learning the Ropes Quickly
- Questions Supervisors Have
- How to Start Off Right
Responsibilities of a Supervisor
- Case Studies: Making a Bad Start
- Three Levels of Responsibility
- Driving Your Team
Setting SMART Goals for Yourself
- The Importance of Setting Goals
- Knowing What you Want to Accomplish
- The Three Ps of Goals
- SMART Goals
Trust and How to Build It
- The Central Importance of Trust
- 4 Ways that Trust Improves Working Relationships
- 10 Ways to Establish Trust
- Trust Exercise
Time Management
- How to Prioritise: the Prioritisation Grid
- The Four Ds: Do, Dump, Delay and Delegate
- Tips for Getting Organised
- How to Delegate Effectively
Assertive Behaviour and Best Practice
- The Three Step Approach
- Exercises in Using the Three Step Approach
- Managing Anger in Yourself and Others
- Guidelines for Assertive Statements
Questioning, Listening and Body Language
- The Communication Funnel
- Active Listening
- Open and Closed Questions
- How Asking Questions Helps You
- Body Language and Non-Verbal Messages
- The Five Levels of Listening
- Understanding the Message
Dealing with Conflict and Difficult People
- Resolving Conflicts
- Difficult Personality Types
- Meeting Climates
- Building a Positive Climate
- Dealing With the Unexpected
Your Personal Action Plan
- Statements of Intent
- Further Notes
'
Who is this course for?
Staff supervisors, team leaders and line managers, present and aspiring, who are looking for an introduction into the key principles of supervising staff and leading teams.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
