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Exceptional Customer Service

Pentagon Training

Summary

Price
Enquire to get more info on pricing
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Location & dates

Location

Address
Eleven Brindley Place
2 Brunswick Square
Birmingham
West Midlands
B12LP
United Kingdom
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Address
Thomas More Square
East London
London
E1W1YW
United Kingdom
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Address
City View House
5 Union Street
Manchester
Lancashire
M124JD
United Kingdom
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Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations, and ensuring repeat business.

Description

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with years of real-world experience.

Introduction to Exceptional Customer Service

  • What is Exceptional Customer Service?
  • What does Exceptional Customer Service look and feel like?
  • Customer Service Principles
  • Customer Service Techniques
  • Customer Satisfaction

Dealing with Customers

  • Communication Skills
  • Excelling Expectations
  • Service Standards
  • Captive Customers

Controlling Situations

  • Managing a Customers Emotions
  • Managing your Own Emotions
  • Assertiveness and being Firm
  • Turning Negative Experiences into Positive Ones

Customer Care Standards

  • Building Rapport
  • Building Organisational Reputation
  • How to Add Value
  • Understanding Trust and Risk

Who is this course for?

This Customer Service Training course is open to anyone and is intended for people who wish to develop their confidence and behaviour towards customers enable them to build and maintain high standards of customer care.

This Course would be useful in the following careers:

  • Personal Assistant & Receptionist
  • Secretary
  • Assistant
  • Office Administrators or Office Managers
  • Office Clerk
  • Marketing Assistants or Marketing Managers
  • Customer service Team Member or Supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales Manager
  • Brand Manager

Requirements

There are no formal requirements, so anyone can attend this Customer Service Training course.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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