Emotional Intelligence Skills

Emotional Intelligence Skills - Online Training Course & Certification – CPD Accredited

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of emotional intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

Payment options - All major debit and credit cards + Paypal

Study method - Online, self-paced (approx. 4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Certification Service (mapped to Ofqual Qualifications)

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Course aims

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller "Emotional Intelligence: Why It Can Matter More Than IQ" that the term became widely accepted by mainstream media.

Course objectives

The objectives of this Emotional Intelligence Skills online course are to:

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.

What’s covered in this course?

This online Emotional Intelligence Skills course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two:What is Emotional Intelligence

• Self Management
• Self Awareness
• Self Regulation
• Self Motivation
• Empathy

Module Three:Four Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Module Four:Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module Five:Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It"s Not What You Say, It"s How You Say It

Module Six:Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language.

Module Seven:Tools to Regulate Your Emotions

• Seeing the Other Side
• Self Management and Self Awareness
• Giving in Without Giving Up

Module Eight:Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Module Nine:Business Practices (I)

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Module Ten:Business Practices (II)

• Optimism
• Pessimism
• The Balance Between Optimism & Pessimism

Module Eleven:Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve:Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

What is emotional intelligence?"Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Emotional intelligence is the key to both personal and professional success"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 4 to 6 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available
7. CPD Certification Service (mapped to Ofqual Qualifications)

Organisational e-learning

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

• set up a FREE blended learning environment;
• upload essential documents;
• upload individual and group learners;
• manage learners, including tracking progress
• review who has completed training
• download/print training reports for compliance audits

You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications.

Emotional Intelligence Skills - Online Training Course & Certification – CPD Accredited

Our leadership, management and soft skills e-learning courses are suitable for those looking to improve their skills and advance their career.

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6

All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements

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CPD Certified Certificate

Digital certificate - Included