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Emotional Intelligence at Work

Instructor led classroom based course, regular London dates, courses never cancelled, warm restaurant lunch

STL

Summary

Price
£359 - £475 inc VAT
Finance options

Credit/debit card

Company invoice

Pricing ex VAT
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Location & dates

Location

Address
Bloomsbury Square
Central London
London
WC1A2LP
United Kingdom
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Address
Northey Street
East London
London
E148BT
United Kingdom
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Overview

This Emotional Intelligence at Work workshop is part of our range of Professional and Management courses designed to help improve your performance.

Our courses are never cancelled and are held in a relaxed environment from 9.30 till 5pm. A hot restaurant lunch, drinks & snacks and free WiFi are included. We look forward to training you.

At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will learn how to manage and direct your own emotions so they better serve your needs. You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others.

Course media

Description

Understanding Emotions

The source of emotions
Emotional cause and effect
The emotional challenge and opportunity

Managing your emotions

Feelings, perceptions and beliefs
Choosing your emotions
Re-charge your emotional reserves

The emotions of others

Non verbal communication
Looking and listening for cues
Building rapport
Managing emotional boundaries

The Business context

Motivation, energy and drive
Emotionally Intelligent teams
Action planning

Who is this course for?

This course is for professionals who want to improve how they deal with colleagues, customers and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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