Customer Service and Opera PMS Software Training
QLS Endorsed Level 3 Diploma | Free CPD Accredited PDF Certificate | Unlimited Access for 365 Days
1 Training
Summary
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Diploma in Customer Service and Opera PMS Software Training at QLS Level 3
Learn all what it takes to be a successful receptionist or a front office professional by enrolling in this highly detailed course in Diploma in Customer Service and Opera PMS Software Training at QLS Level 3. This course is a complete guide that will not only educate you on the hotel/hospitality industry’s customer service, but will also get you up to speed with the most popular Opera PMS hotel software. This certification is a guaranteed way to get into the hotel/hospitality industry, provided you own a qualification at level 3 or above in a related disciple to enroll in this course.
Customer service is all about answering customer questions or solving customer issues with regards to purchases. Therefore, this course aims to improve your communication skills to solve customer issues and to gain the trust and loyalty of the customers. You will also understand how to improve the relationship with your customers and on how to ask for feedbacks and reviews on the service provided to them. This way you will realise the quality of your service and the areas that need improvement.
Many of the course modules will discuss about the Opera PMS hotel software and its functionality. Our tutors will enlighten you on its importance in the hotel/hospitality industry and on how to work with it to derive maximum benefits. This course will also help you develop various skills such as customer booking, reservation, check-in, check-out and many more that are needed to work in the front office of a hotel/establishment. By the time you are done with this course, you will possess everything needed to get into or progress substantially within the hotel/hospitality industry.
**This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website**
Why study at 1Training?
1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.
Achievement
Course media
Description
What Will I Learn?
- Gain a clear understanding of how to communicate with customers in a business environment.
- Improve your communication skills and create a first, good impression and gain the trust of customers.
- Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
- Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
- Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
- Learn what truly exceptional customer service is in any industry and take your career to the next level.
- Learning Opera PMS Hotel Front Desk software and its functionality.
- Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.
COURSE CURRICULUM
Module 01 : Customer Service and Legislation
- Introduction
- Customer service and legislation
- Learning outcome & Assignment
Module 02 : Customers and Communication in Business
- Customers and Communication in Business
- Learning outcome & Assignment
Module 03 : Creating a Positive Impression Among the Customers
- Creating a positive impression among the Customers
- Learning outcome & Assignment
Module 04 : Dealing With Requests, Queries and Issues
- Dealing with Requests, Queries and Issues
- Learning outcome & Assignment
Module 05 : Customer Relationship
- Customer Relationship
- Learning outcome & Assignment
Module 06 : Feedback and Sales
- Feedback and Sales
- Learning outcome & Assignment
Method of Assessment
This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
Certification
★★Quality Licence Scheme Certification★★
At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
✤Certification Fee (Printed Quality Licence Scheme Certificate) – £24 ONLY!!
★★CPD Accredited Certificate★★
Learners who complete the course successful will receive a CPD Accredited Certificate.
✤CPD Accredited Certification Fee (E Certificate/ PDF Copy) – FREE!
✤CPD Accredited Certification Fee (Printed Certificate/ Hard Copy) – £19 ONLY!!
Course Code: QLS-03793
Access Duration
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Endorsed by
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
Other Benefits
- Written and designed by the industry’s finest expert instructors with over 15 years of experience
- Repeat and rewind all your lectures and enjoy a personalised learning experience
- Unlimited 12 months access from anywhere, anytime
- Excellent Tutor Support Service (Monday to Friday)
- Save time and money on travel
- Learn at your convenience and leisure
- Eligible for a TOTUM discount card
Who is this course for?
- Customer Service Supervisors and Managers
- Anyone who wants to learn about customer service
Requirements
- At least six months to one year of work related experience
- A recognised qualification at certificate level
- Team Leaders and Supervisors are eligible to take this course
- Students looking to have a career in customer service management
Career path
- Customer Service Manager – £27,782 per annum
- Customer Service Team Leader – £23,157 per annum
- Customer Service Supervisor – £19,487 per annum
- Assistant Manager, Customer Service – £20,522 per annum
- Hotel Floor Manager – £20,753 per annum
- Customer Service Associate – £18,802 per annum
- Customer Service Representative – £17,907 per annum
- Hotel Receptionist – £16,116 per annum
Questions and answers
i would like to enroll for for Option 2 – CPD Accredited Certificate and get free PDF certification from one training org please?
Answer:Dear Langat, Thank you for your query. Option 2 – CPD Accredited Certificate Learners who complete the course successful will receive a CPD Accredited Certificate. Certification Fee (E Certificate/ PDF Copy) – Free Certification Fee (Printed Certificate/ Hard Copy) – £39 Regards, Student Support Team
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Certificates
Certificate of completion
Digital certificate - Included
Request for your Original Printed Quality Licence Scheme Certificate (Hardcopy) Certification Fee : £24 ONLY!
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.