Developing and Streamlining Work Processes
Classroom based course with study materials, lecturer support and CPD Hours included
London Training For Excellence
Summary
- Tutor is available to students
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Overview
Description
Module 1 - Overview of work management
- What is work?
- Work, people and processes
- The art, science and practice of work management
Module 2 - Work leadership
- Team work and leadership
- The central role of effective communications
- The manager as motivator and problem solver
Module 3 - Ways of developing and simplifying work processes
- Process mapping
- Analysis of work processes (Root cause analysis and 5 Why\'s)
- Process redesign
- Impact and risk analysis
Module 4 - Work resources, control and evaluation
- Securing the resources to build the new process
- Team-building and Empowerment
- Communication within the project team
- Performance indicators and feedback mechanisms
Module 5 - Implementing the new process
- Pilot and test
- Rolling out your new process
- Overcome resistance to change
Module 6 - Review the Process
- Identify and address any problems
- User consultations
- Ongoing monitoring
- Continuous improvement
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