Customer Services : Importance of Effective Communication

Customer Services Importance of Effective Communication

Effective communication plays a key role at the heart of every successful business. Both internally and externally, the business must make sure that everyone is on the same page. Strong communication ensures that every member of the workforce understands and contributes to the firm’s collective goals. It also paints a positive picture of the business in the eyes of customers, investors and stakeholders in general. A business cannot simply operate in silence and expect to get by. Nor can poor communication standards sustain a business long-term. For an organisation to reach its full potential, it is important to approach communication standards proactively, rather than passively.

Customer Services Importance of Effective Communication

This advanced tutorial is ideal for business owners, managers and supervisory staff at all levels. Explore a dissection of effective communication strategies, along with their value and importance from a modern business perspective. Study proactive communication to the internal and external customer alike, along with the potential risks of poor communication standards.

Customer Services Importance of Effective Communication

Objectives

• Discuss the importance of effective communication in an organisation
• Discuss how to develop an effective communication strategy

Programme Content

Topics:

• Developing a Communication Strategy
• Communicating Service to External Customers
• Communication of Service Quality to the Internal Customer
• Training Material

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Services Importance of Effective Communication

• Customers support staff
• Any customer care workers pursuing CPD
• Business owners, managers and supervisors
• Team leaders and supervisors.
• Telesales workers and operators
• Candidates seeking to expand their career opportunities

Customer Services Importance of Effective Communication

No prior knowledge is required to take this course.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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