Customer Services : What is a Customer Focused Organisation

Customer Services What is a Customer Focused Organisation?

For the modern consumer, customer service is everything. Even above product quality, price and overall convenience, fewer people than ever before are willing to accept poor service standards. In turn, a growing number of businesses worldwide are investing heavily in the creation of customer-focused operational cultures. Most businesses are fundamentally reliant on customers to facilitate their very survival. As such, it simply makes sense to base all key decisions and ongoing strategies on customer expectations and requirements. Customer-focused organisations put the satisfaction of their customers ahead of everything else in terms of importance. They understand that just as long as they consistently delight every customer without exception, everything else falls into place with ease.

Explore the benefits of building a customer-focused organisation with this insightful tutorial. Learn how to begin the creation of a customer-focused environment, while establishing the necessary framework to monitor and measure performance. Study effective reward and recognition schemes, leadership styles and how to make customer excellence the number-one priority throughout the business.

Customer Services What is a Customer Focused Organisation?

Objectives

After the completion of this course learners will be able to:

• Discuss what customer focused organisation is?
• Explore the elements of customers focused environment

Programme Content

Topics

• Style of Leadership
• The Creation of a Customer-Focused Environment
• What is Motivation?
• Adopt a Flexible Approach
• Performance Management
• 360-Degree Appraisal
• Coaching and Development
• Developing a Reward and Recognition Scheme
• Criteria for Rewards
• The Framework to Monitor and Measure Performance

Course Benefits

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Services What is a Customer Focused Organisation?

• Customers support staff
• Any customer care workers pursuing CPD
• Business owners, managers and supervisors
• Team leaders and supervisors.
• Telesales workers and operators
• Candidates seeking to expand their career opportunities

No prior knowledge is required to take this course.

*Note: This CPD Unit is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the unit, learner can claim CPD Accredited certificate by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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