Customer Service: The Art Of Effective Questioning
Customer Service: The Art Of Effective Questioning | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Services The Art of Effective Questioning
It’s often said that there’s really no such thing as asking the ‘wrong’ questions. In reality, this isn’t entirely accurate. In a business setting in particular, the art of effective questioning can be uniquely advantageous. From job interviews to performance appraisals to the consideration of investment opportunities, asking the right questions helps ensure positive outcomes. Obtaining the information required is dependent on suitable questions being asked in the first place. What to ask, when to ask it, how to ask it and who to ask it to – all key factors to bring into consideration. If you aren’t familiar with the art of effective questioning, ineffective answers are the best you can hope for.
Effective questioning skills have the potential to benefit both professionals and members of the workforce at all levels. Learn how to use both open and closed questions to your advantage, work with effective probing techniques and deliver negative news responsibly.
CPD
Course media
Description
Customer Services The Art of Effective Questioning
Objectives
- Explore Questioning techniques
- Discuss ways of delivering bad news and saying no.
Programme Content
Topics
- Open Questions vs. Closed Questions
- Probing Techniques
- Saying No Effectively
Course Benefits
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Who is this course for?
Customer Services The Art of Effective Questioning
- Customers support staff
- Any customer care workers pursuing CPD
- Business owners, managers and supervisors
- Team leaders and supervisors.
- Telesales workers and operators
- Candidates seeking to expand their career opportunities
Requirements
No prior knowledge is required to take this course.
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.