On course completion students can claim accredited certificate by paying £35 accreditation... Read more
- Tutor is available to students
The Customer Service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage Customer Service systems and processes which have a direct and indirect impact on customers.
Effective customer service delivery is crucial for all types of businesses whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.
On this customer service course you will learn basics of customer service. The key topics you will explore include; critical elements of customer service, identifying who are your customers?, meeting customers' expectations, developing personal vision statement, understanding the importance of empathy, exploring communication basics, exploring telephonic techniques ,handling everyday requests, dealing with challenges assertively, learning about the types of difficult peoples, learning techniques for reducing conflict , exploring customer problem solving techniques, exploring reinforcement techniques , and dealing with stress.
The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
On successful completion of this course, the learner will be able to;
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skills as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
This Customer Care Course consists of the following three units:
Unit 1 – What is Customer Service?
Unit 2 – Communication Skills
Unit 3 – Dealing with Difficult Customers
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Who is this course for?
- Candidates looking for entry level course in customer service
- Candidates looking for a career change
- Existing customer care workers looking to improve their skills for promotion
- Those planning to go on to higher-level studies upon completion
- Business owners, managers and supervisors
- Anyone serious about a rewarding career in customer care
There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic back ground can enrol on this course.
Typical customer service positions include;
- Team Leader
- Customer Service Officer
- Customers Relationship Officer
- Customers Support Officer
- PR Assistant
- Support Assistant
Questions and answers
No questions or answers have been posted about this course.
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.