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Customer Service Diploma (Level 2 & 3)

Free PDF & Hardcopy Certificates + Additional Resources | Transcripts Available | Free Retake Exam | Lifetime Access

Training Express Ltd

Summary

Price
Save 14%
£12 inc VAT (was £14)
Offer ends 31 May 2024
Study method
Online, On Demand What's this?
Duration
10.6 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Certified Hardcopy Certificates - Free
  • CPD Certified PDF Certificates - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
565 students purchased this course

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Overview

[Updated 2024]

[Watch Free Preview: 1st Module of Customer Service Course]

The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.

This Customer Service training course includes case studies and practical exercises that will help you to deliver excellent customer service in-person, over the phone and online. It covers body language techniques, telephone etiquette how to identify your customers’ needs, and much more.

Key Features

This Customer Service course includes the following offers:

  • CPD Accredited Customer Service training
  • Instant FREE e-certificate
  • Fully online, interactive Customer Service course with audio voiceover

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

14
sections
60
lectures
10h 37m
total

    • 2: Characteristics of Good Customer Service 03:36

    • 3: Customer Relationship Management 04:23

    • 4: Communicate with Customers 05:59

    • 5: Handling Customer Complaints 05:36

    • 6: Problem Solving Over Phone 04:46

    • 7: Improving Customer Service 06:58
    • 8: CPD Certificate & Transcript 01:00 PDF
    • 9: Leave a Review 01:00 PDF

    • 10: What Is EFT (Emotional Freedom Technique)? 06:35
    • 11: EFT and Emotions, The Brain (EFT with the body) 06:45
    • 12: EFT Procedure 09:06
    • 13: Detailed Instructions of EFT 07:36
    • 14: Applying EFT to Physical Issues 08:12
    • 15: Treating Children with EFT 07:41
    • 16: EFT That Can Improve/ Heal Life & Tips 08:16
    • 17: Doing Business with EFT 09:54

    • 18: Module 01: Introducing Stakeholder Management 07:57
    • 19: Module 02: Stakeholder Theories 10:15
    • 20: Module 03: Stakeholder Mapping 08:42
    • 21: Module 04: Building Strong Business Relationships With Stakeholders 07:55
    • 22: Module 05: Stakeholder Engagement 09:07
    • 23: Module 06: Stakeholder Engagement Through Effective Communication 13:53
    • 24: Module 07: Monitoring and Evaluating the Engagement 08:39
    • 25: Module 08: Managing Stakeholder Conflict 11:16

    • 26: Module 01: Basics of International Law 14:36
    • 27: Module 02: Sources of International Law 15:01
    • 28: Module 03: International Law and Municipal Law 09:20
    • 29: Module 04: International Organisations 12:17
    • 30: Module 05: International Law of Human Rights 11:30
    • 31: Module 06: Private International Law 09:14
    • 32: Module 07: International Criminal Law 10:08
    • 33: Module 08: Law of Treaties 09:56
    • 34: Module 09: Territory and Jurisdiction 11:15
    • 35: Module 10: Law of the Sea 15:21
    • 36: Module 11: International Commercial Law 09:35
    • 37: Module 12: International Environmental Law 13:22

    • 38: Introduction to Information Management 18:08
    • 39: Management Information Systems 09:17
    • 40: Information Management Strategy 10:28
    • 41: Auditing Information Systems 09:18
    • 42: Databases and Information Management 17:08
    • 43: Ethical and Social Issues and Data Protection 18:00

    • 44: Introduction to Customer Relationship Management (CRM) 12:24
    • 45: CRM Databases 12:24
    • 46: CRM Fundamentals 11:18
    • 47: CRM Strategies 18:44
    • 48: Data Analysis in CRM 16:11
    • 49: Deepening Customer Relationship 13:29
    • 50: Future of CRM 14:07
    • 51: Handling Customer Complaints 10:20

    • 52: Introduction to KYC 19:47
    • 53: Methods for Carrying out KYC and AML and the Future of KYC Compliance 09:16
    • 54: AML (Anti-Money Laundering) 16:15
    • 55: Customer Due Diligence 12:04
    • 56: KYC, AML, and Data Privacy Regulations for Businesses Operation in the UK 11:29
    • 57: Regulations to Be Complied by Industries 11:50

    • 58: Effective Communication 14:53
    • 59: Importance of Body Language 10:48
    • 60: How to Talk to Anyone 16:27

Course media

Description

The Customer Service Diploma Level 2 & 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.

Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 & 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.

This Customer Service Diploma Levels 2 & 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.

Learning Outcomes

By the end of the Customer Service course, learners will be able to:

  • Customer Needs Analysis
  • Boost Customer Excellence
  • Understand the components of Customer Relationship Management (CRM)
  • Learn High standard customer service
  • Maintain Telephone etiquette

Curriculum

The curriculum of Customer Service Diploma Level 2 & 3 is:

  • Module 01: Introduction to Customer Service
  • Module 02: Characteristics of Good Customer Service
  • Module 03: Customer Relationship Management
  • Module 04: Communicate with Customers
  • Module 05: Handling Customer Complaints
  • Module 06: Problem-Solving Over Phone
  • Module 07: Improving Customer Service

Additional Free Courses

  • Courses 01: EFT - Emotional Freedom Technique
  • Courses 02: Stakeholder Management
  • Courses 03: International Law
  • Courses 04: Information Management for Customer Service
  • Courses 05: Customer Relationship Management - CRM
  • Courses 06: Know Your Customer (KYC)

Accreditation

Our Customer Service Diploma Level 2 & 3 course is fully CPD-Quality Standards Accredited

Certification

Once you’ve successfully completed your Customer Service Diploma Level 2 & 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Career Opportunities

This Customer Service course could lead you to many different career opportunities and the average salary in the UK is: £25,000 per year

Who is this course for?

This Customer Service Diploma Level 2 & 3 course is ideal for those who are looking to secure a role in the following fields:

  • Sales Representatives
  • Retail
  • Telemarketers
  • Front Desk Receptionists
  • Managing Customer Excellence
  • Customer service management
  • Customer Account Advisor
  • Customer Account Executive
  • Customer Accounts Advisor
  • Customer Consultant
  • Customer Administrator
  • Customer Coordinator
  • Customer Care
  • Customer Support

Course Progression

After completing the course, you can progress to:

  • Level 2 Certificate in Principles of Customer Service
  • Level 3 Certificate in Principles of Customer Service
  • Level 3 Diploma in Customer Service (RQF)
  • Certificate in Know Your Customer & Customer Due Diligence

Requirements

No formal qualification to enrol in course.

Career path

  • Customer Care Operator
  • Customer Care Representative
  • Receptionist
  • Medical Receptionist
  • Customer Service Manager
  • Restaurant Manager
  • Customer Account Administrator

Questions and answers

No questions or answers found containing ''.

Lars Lundquist asked:

Just want to make sure I have a team of 5 I wish to give this course once purchased how and so will it all be given out to my team?

Answer:

Dear Lars, Thanks for your interest. You can buy this course for your colleague or members of your team by simply adding the course to basket. At checkout, you can add the student's details and a message. They will receive the access details in their email.

This was helpful. Thank you for your feedback.
Jenifer Morningstar asked:

Hi, can I take this course from outside the UK?

Answer:

Dear Jenifer, Good Morning. Yes, you can take the course from anywhere in the world.

This was helpful. Thank you for your feedback.
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Certificates

CPD Certified Hardcopy Certificates

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

CPD Certified PDF Certificates

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Reviews

4.2
Course rating
85%
Service
85%
Content
85%
Value

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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