Customer Service

Customer Service

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Customer service is the direct one-on-one communication between a consumer securing a purchase and a representative of the organisation who is selling it. Most retailers see this direct intercommunication as a crucial factor in guaranteeing customer satisfaction and reassuring repeat business.

Customer service is an indispensable part of any organisation around the world. Customer Service skills are essential for any corporation, especially those focusing on restaurants, call centres and market-based establishments. A countless section and businesses should find various methods to better their customer service while giving remarkable service should be the standard.

Every customer wants to have a splendid reception and experience when they visit the organisations. In return, they will share their experiences with others, ultimately attracting fresh new faces to their businesses. But, customer service is not all about attracting customers and expanding your current business while maintaining your old clients. Our Customer service course will guide you to acquire the required customer service skills to achieve tremendous success in the customer service industry bringing prosperity to your personal and professional life.

After completing our Customer Service course, you will learn what the customer service approach is and how to approach a customer appropriately while having the right equipment to be productive in your job while maintaining the highest possible standard.

Learning Outcomes of Customer service

By the end of this Customer Service, you will be able to learn:

• Customer Service: Benefits of quality customer service
• Customer Service: Tackling with uncomfortable situations and remaining professional, calm and humble in that period
• Customer Service: How to gain confidence to manage challenging customers
• Customer Service: About advanced telephone communication skills
• Customer Service: The ability to sustain and develop meaningful customer relationships
• Customer Service: The opportunity to climb the career ladder in a customer service environment
• Customer Service: Elements of giving splendid customer service

Study Cruise Highlights

By doing our Customer Service Course you will be able to get:

• 24/7 access to the course for lifetime
• High-quality e-learning study materials
• Efficient exam system, assessment and instant results
• The UK and globally prestigious certification
• Developed by qualified professionals with updated resources
• Get Hardcopy certificate With FREE SHIPPING
• Available to students anywhere in the world

• Customer Service 2:28:07

  • 1: Why Customer Service Is Critical to Your Business 05:05
  • 2: Good Isn’t Good Enough! 03:14
  • 3: We Are All in The “Helping Field” 10:14
  • 4: Providing “Concierge” Level Of Service 05:56
  • 5: The 5 Tenets Of TQM 02:42
  • 6: How To Boost Customer Satisfaction 08:22
  • 7: How To Avoid The 10 Deadly Sins Of Customer Service! 15:01
  • 8: More Money $$$ – Through Customer Retention 04:50
  • 9: How Much Is A Customer Worth? $$$ 08:34
  • 10: Do You Understand Your Customer? 07:34
  • 11: Dealing With Difficult Customers 18:38
  • 12: “LEAP” Into Customer Service! 17:55
  • 13: Exceptional Phone Service 16:34
  • 14: WHY Customers Buy From YOU! $$$ 16:38
  • 15: Bonus Lecture!!! Final Tips!!! 06:50

Course Curriculum of Customer Service

Our Customer Service course is broken down into 15 flexible lessons, which we believe will help you to easily get the knowledge of each concept – from the fundamentals to the most advanced aspects of this skill. If you want to kickstart your career with the right knowledge of the industry, then this is a sure way to success.

This Customer Service course is designed with the following modules:

• Customer Service: Why Customer Service Is Critical to Your Business
• Customer Service: Good Isn’t Good Enough! 1111
• Customer Service: We Are All in The “Helping Field”
• Customer Service: Providing “Concierge” Level Of Service
• Customer Service: The 5 Tenets Of TQM
• Customer Service: How To Boost Customer Satisfaction
• Customer Service: How To Avoid The 10 Deadly Sins Of Customer Service!
• Customer Service: More Money $$$ – Through Customer Retention
• Customer Service: How Much Is A Customer Worth? $$$
• Customer Service: Do You Understand Your Customer?
• Customer Service: Dealing With Difficult Customers
• Customer Service: “LEAP” Into Customer Service!
• Customer Service: Exceptional Phone Service
• Customer Service: WHY Customers Buy From YOU! $$$
• Customer Service: Bonus Lecture!!! Final Tips!!!

Assessment of Customer Service

After finishing the course thoroughly, you will need to pass an automated, multiple-choice questions exam, which will give you the immediate result once you complete the test. To make the deal sweeter, we offer you all of these in a one-time payment!

Certification of Customer Service

After finishing the course, the learner will instantly receive an E-Certificate, which will cost only £2.99. You can also have your printed certificate delivered via post. Although there is no expiry date on the certificate, we do recommend our learners to renew the certificate every twelve months.

Qualified Professionals designed our Customer Service Course.

This complete course fits beginners or intermediate learners who want to understand Customer Service and strive to be professional in the relevant field. Anyone who aspires to learn the basics of Customer Service can apply to our course.

This course is perfect for,

• Business owners, managers, directors, entrepreneurs
• Office workers who deal with customer interactions
• Entrepreneurs who are planning to commence their own business

Anyone who desires to learn Customer Service can apply to our Customer Service course. There is no requirement needed—only a strong desire and focus towards learning. Students from many backgrounds can also apply. (Although, anyone over 16 is highly recommended)

• Customer Care Operator
• Customer Care Representative
• Customer Service Agent
• Customer Service Associate
• Customer Service Manager
• Customer Service Representative
• Customer Service Adviser
• Customer Care Executive
• Customer Service Assistant
• Receptionist
• Waiter
• Restaurant Manager

Currently there are no Q&As for this course. Be the first to ask a question.

Reed courses certificate of completion

Digital certificate - Included