Customer Service Course

Customer service is the number one priority in any retail or sales environment. It is the basis for any good business.

Every employee strives to provide world-class customer service to be recognised, grow his force, and ultimately make a living. A successful person has an unwavering dedication to customer service above all else. It is at the core of what they do and how they define themselves as an individual.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance.

Customer Service may be the service provided by a company or person to a customer or client that purchases goods or services.

The customer service representative often provides information to the caller, resolves issues, and serves as a link between the customer and other agents in their organization.

Customer service is a general term describing all these activities.

Customer Services is becoming an increasingly important factor when purchasing products from online store across the world. This is relatively because when people shop online, they have much more control over when, where, and how they want their product delivered.

• How do you ensure Customer Service is consistent across your business?
• How do you make Customer Service efficient?
• How can you make your customers happier?

If those are the questions you are asking yourself as a business owner, then this video training Customer Service course for you. Here is our guide to customer service. We cover building a customer-focused culture, discussing why customer satisfaction matters, and sharing tips for getting better reviews on Yelp and other review sites.

Customer service management course will start by making exactly what we mean by customer service and customer experience very clear. We will then look at the different types of customer service and what they do, how they work, and why they need to be done. Moving forward, we will then be looking at the importance of having your customers as advocates for your business and delivering a positive customer service experience.

Customer service management course is highly focused on customer services, discovering and understanding customer needs, and dealing with customer complaints. In addition, this course covers different communication skills that make customers feels great from the start.

If you are seeking to get enroll for;

• Level 2 diploma in customer service
• Level 3 diploma in customer service,
• Level 1 certificate in customer service (rqf)
• Level 1 award in customer service (rqf)

Then, Customer service course by CPD will be quite effective for you to get an additional and updated knowledge of customer service.

Advantage:

Our online video training Customer service management course is very flexible, easy to understand, and cost-effective.

This Customer Services course contains 75 minutes of high-quality video training. You can learn anywhere in the world of digital video. All you need is an internet connection and your device.

Customer service management course is highly focused on customer services, discovering and understanding customer needs, and dealing with customer complaints. In addition, Customer service management course covers different communication skills that make customers feels great from the start. The video training Customer service course is designed for entry-level customer service representatives in any field. The course will teach you how to be a great customer service representative while preparing you for the challenging world of customer service.

• Module 1: About the Course
• Module 2: What is Customer Service
• Module 3: The Goals of Great Customer Service
• Module 4: Discovering and Understanding Customer Needs
• Module 5: Delivering Maximum Levels of Customer Service
• Module 6: Making Customers Feel Great From the Start
• Module 7: Communication Skills
• Module 8: Non-verbal Communication and Body Language
• Module 9: Dealing with Customer Complaints

DURATION

The total duration of Customer service video content is 75 Minutes, it does not include the time taken to read, analyse and attempt the quiz or conduct any other research.

Learner can access the Learning Platform 24/7. The time period to complete the course depends on the learner’s pace and the time dedicated for training. Though the course is self-paced, but learner will be given maximum period of 12 Months from the date of enrolment. Learner may request for extension but, ILC holds the right to close/lock the course after completion of 12 Months.

ASSESSMENT

After successful enrolment, the learner will get access to the Learning Platform, where the training material for Customer service course is available. The training is in the video format, and each module consists of many videos.

Each module is followed by a 3-5 Multiple Choice Questions. You will have the option to review the video content as often you like, and submit the test once you are satisfied with the answers. The minimum pass score is 70% and you will have 3 attempts to pass test for each module. But, if in any condition, you cannot pass in three attempts, you can request 3 more attempts for all modules, after which all modules will be locked.

ACCREDIATION

The courses offered by Inspire London College are approved and accredited by The CPD Certification Services and different organisations in specific field including IIRSM (International Institute of Risk and Safety Management), IATP (Independent Asbestos Training Providers), and IFE (Institution of Fire Engineers).

CERTIFICATION

There are two options for certificate of completion:

OPTION 1

After completion of Assessment, ‘Get Your Certificate’ button will become available. Learner can use this to download free certificate in PDF format.

• Certificate of Completion(PDF format) = Free of Cost
• Certificate of Completion(Hardcopy) = £15

OPTION 2

You can also get CPD Accredited Certificate from Inspire London College along with transcript either in PDF format or Hardcopy.

CPD Accredited Certificate of Completion along with Transcript (PDF format) = £29

CPD Accredited Certificate of Completion along with Transcript (Hardcopy) £40+ Postal charges £15 = £55

Customer service, without any prior knowledge of Customer Service, the learners can take this training course, and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Customer Service can take the Customer service course. There are no specific deadlines for admission, and you can enrol anytime on this Customer service course.

• Good knowledge of the English Language
• Good understanding of ICT

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included