Customer Service

Customer Service ** This is an endorsed Level 4 Diploma in Customer Services ***You will get *Endorsed Certificate* from ** an Ofqual regulated awarding organisation **

Customer Service is the backbone of every business as it provides the businesses a long-standing viability to operate and build trust in customer. Besides, the importance ofcustomer service for businesses, the discipline is also responsible for providing a number of career opportunities to new learners. Inspire London College has deliberately designed this Level 4 Diploma in Customer Services for the individuals and for businesses to identify the importance of customer service and its different aspects.

The course aims to introduce the learners with extensive knowledge of customer service and develops the key skills that are unavoidable for effective customer service. The course facilitates the learners to develop new skills and knowledge areas that will help them to understand the different types of customers, their needs and expectations. The course also discusses the needs of customer service strategy and role of communication in customer service. Diploma in Customer Service specifically focuses to develop the knowledge and key skills regarding the training and development, dealing with difficult customers, complaint handling process and taking feedbacks from the customers.

Inspire London College’s management and teaching staff will be there for your assistance for 24 hours a day and 7 days in a week. After enrolling for this course you will get access to our Virtual Learning Environment (VLE) /Moodle and all the study materials and assessments will be available /Moodle.

Course Benefits

The following is included for online study with Inspire London College

• The success rate of this course is 100% as it is skills focused and assignment based course.
• A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online.
• Upon successful completion students will receive an *Endorsed Certificate* from Ofqual recognize awarding organisation.
• Flexible online learning process without any deadlines.
• Course materials that include lecture notes, practical applications with real-world examples, and case studies that challenge you to apply your knowledge
• Assessment resources accessible through our online learning platform 24/7.

Learning Objectives

After taking this course the candidates will be able to understand;

• The importance of customer services
• The basic needs, requirements and expectations of different customers
• The process of development of different types of strategies for customers
• The customer focused strategies and organisations
• Importance of training and development in customer services
• Importance, tools and techniques of customer relationship management
• Communication strategies for effective customer services
• The significance of customer feedbacks
• The techniques to handle the difficult and unprofitable customers

Level 4 Diploma in Customer Service is 90 credits course. To achieve a Level 4 Diploma in Customer Service learner must have to achieve minimum 9 units with 90 Credits, 7 Mandatory Units and 2 Units from optional units.

Mandatory Units

1. Unit 1 Basics of Customer Services
2. Understand the Customers; Needs and Expectations
3. Customer Service Strategies Development
4. Customer Focused Environment and Organisations
5. Training and Development in Customer Services
6. Long-term Customer Relationship Management
7. Role of Effective Communication in Customer Services

Optional Units

1. Importance of Customers Feedback
2. Understanding Complaint Handling in Services Industry
3. Dealing with Difficult Customers

This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop effective customer service program for their business.

The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.

Students seeking to enrol for this course should meet the following requirements;

• Basic knowledge of English Language
• Be age 16 years or above
• Basic Knowledge of Information Communication Technologies for studying online

After taking this course the students will be eligible for different careers in customer service discipline such as customer service officer, customer Support Office, Customer relationship office (CRO), Public relation assistant, PR manager, and customer support assistant.

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