Customer Service Level 4

Customer Service Level 4

Diploma in Customer Service Diploma QLS Level 4. Additional CPD Accredited Certificate with 90 CPD points available without extra study. The course comes with easy to understand e-learning study materials.

The further you develop your Customer Service skills and knowledge, the more valuable you become in the eyes of employers. These days, record numbers of consumers prioritise Customer Service over and above product quality and even value for money. Our highest-level of Customer Service Diploma has been designed for candidates in pursuit of the most advanced positions in Customer Service environments. If looking to climb the career ladder right to the very top, this exclusive Level 4 Diploma in Customer Service comes highly-recommended! If you wish to implement an effective Customer Service programme in your organisation or simply want to develop skills for a rewarding career in Customer Service roles this diploma course is ideal for you.

Providing efficient Customer Service is vital for every business. This Customer Service course teaches essential elements of Customer Service and explains how these can be implemented for the success of a business. Customer Service course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.

Customer Service : Key Topics

Key topics include; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a Customer Service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on Customer Service.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited Certificate of achievement can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Customer Service Level 4

Developed by leading academics and respected industry veterans, this Customer Service endorsed diploma covers all aspects of advanced Customer Service. Key concept introduced include audience identification and analysis, how to pre-empt and exceed customer expectations, the development of personal vision statements, the role empathy plays in Customer Service, how to effectively handle difficult requests and complaints, effective telephone manner, problem solving, stress management and many more besides. With our exclusive Level 4 Diploma in Customer Service, the rewarding career you know you’re capable of starts right now!

Customer Service - Learning Outcomes

On successful completion of this Customer Service course the learner will be able to;

• Discuss overview of key customer service elements
• Investigate the process of listening to, questioning and confirming customers’ needs.
• Explore a variety of leadership styles, the fundamentals of creating customer-focused environments and the value of reward and recognition schemes
• Understand how to develop a customer service strategy
• Learn how to effectively introduce a new program to current employees.
• Explore a variety of effective training and development methods
• Improve your communication skills to strengthen relationships and interactions with customers and colleagues
• Develop the knowledge and principles that underpin outstanding customer care
• Explore techniques for building long-term customer relations
• Discuss how to turn an unprofitable customer into a profitable customer.
• Explore the true value and impact of listening to customers
• Discuss how to professionally handling complaints from a business perspective
• Explore the relationship between employee satisfaction and its resulting impact on customer service.
• Gain or develop key transferrable skills applicable in a range of industries and sectors.

Customer Service - Syllabus:

This Customer Service Course consist the following modules:

Module 1 - Customer Service - Introduction

This module covers the following topics:

• Elements of Customer Service:
• Classification of Customer Service
• Service Quality & Customer Service
• Effects of Poor Service on a Business
• Plus more

Module 2 - Knowledge of customers

This module covers the following topics:

• Identifying Customer Expectations
• Benefits of Meeting Expectations
• Means of Identifying Customer Needs
• Triggers and Customer Needs
• Plus more

Module 3 - How to Develop a Customer Care Strategy?

This module covers the following topics:

• Involvement of the Top Management
• The Role of the Manager and the Role of the Leader
• Important Areas of Focus for Customer Service Strategy
• Establishing a Customer-Focused Culture
• Plus more

Module 4 - Implementation of Customer Services Strategy

This module covers the following topics:

• Marketing a Service Strategy
• Engender Ownership
• Continuous Improvement
• Establish a Steering Group
• Plus more

Module 5 - Customer Services: Training and Development

This module covers the following topics:

• Marketing a Service Strategy
• Engender Ownership
• Continuous Improvement
• Establish a Steering Group
• Plus more

Module 6 - Importance of Good Communication Skills

This module covers the following topics:

• Importance of Effective Communication
• Developing A Communication Strategy
• Communication of Service Quality to the Internal Customer
• Training Material
• Plus more

Module 7 - Creating Long-Lasting Customer Relationships

This module covers the following topics:

• Incentives and Loyalty Schemes
• Operational CRM
• The Goal of CRM (Customer Relationship Management)
• The Primary Stages of the CRM Value Chain
• Plus more

Module 8 - Managing Unprofitable Customers

This module covers the following topics:

• Dealing with Unprofitable Customers
• Change Unprofitable Customers into Profitable Customers
• Evaluating Your Customers’ Value, Segment by Segment
• Plus more

Module 9 - Benefits of Customer Feedback

This module covers the following topics:

• Barriers to Listening
• The Monitoring of Complaints and Compliments
• Self-Completion Questionnaires
• Measuring Customer Loyalty
• Plus more

Customer Service - Benefits:

This Customer Service - Diploma has the following benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Customer Service - Material

All course materials are included in the Customer Service course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning Customer Service course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Customer Service - Course assessment

You will be continually assessed throughout the Customer Service course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a Customer Service course with CPD courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Service Level 4

This exclusive, endorsed Customer Service - Diploma has been designed for anyone looking to climb the ranks and enjoy a rewarding career in a Customer Service setting. Whether looking to join the workforce for the first time or take an existing career to the next level, targeted studies of key Customer Service concepts could make all the difference. Customer service managers, team leaders and supervisors at all levels could also benefit from this Customer Service course, as could entrepreneurs and small business owners lacking formal Customer Service training.

CPD Courses takes pride in offering the highest-quality distance learning opportunities to ambitious candidates on a global basis. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are available 24/7 via our innovative digital learning platform for maximum convenience. In addition, all candidates benefit from the committed support of their own personally-assigned tutors from start to finish.

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?

Customer Service Level 4

There is no particular entry requirement for Customer Service - Diploma. We do not ask for any previous qualification or experience.

Option 1

Customer Service Diploma QLS Level 4 endorsed by Quality Licence Scheme

Certificate Fee: £95 + postal charges

Option 2

Customer Service Diploma issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£85 + postal charges

*Postage Charges: National £9, International £15

Customer Service Level 4

Typical Customer Service positions include;

• Team leader
• Customer service manager
• Customers relationship manager
• Customers support officer
• PR Manager

Currently there are no Q&As for this course. Be the first to ask a question.