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Customer service training


LearningPlanet

Summary

Price
£16 inc VAT
Study method
Online, self-paced
Duration
4 hours
Access to content
1 month
Qualification
No formal qualification
Additional info
  • Tutor is available to students

7 students purchased this course

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Overview

Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.

Our customer service training can set your team on the right track by giving the impression you want. Our online customer service training will enable you to equip your team with the tools they need to ensure incredible customer satisfaction. Set your business apart by providing excellence in customer service. This information readily available in our 1 minute and 10 minute videos as well as eLearning modules.

Course media

Description

Some of the modules and areas you can study in the Customer Service Training area include:

  • Adding value
  • Active listening
  • Attitude
  • Being assertive
  • Being polite
  • Call control
  • Communication skills
  • Customer service excellence
  • Difficult customer techniques
  • Fix the customer first
  • How to say no nicely
  • Positive affirmation
  • Positive first impressions
  • Questioning skills
  • Showing empathy

And many more topics available.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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