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Customer Service Training

Consistent customer service skills are not an accident but the result of good training

LearningPlanet

Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video with transcript
Duration
4 hours · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
Additional info
  • Tutor is available to students
11 students purchased this course

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Overview

Customer service training is an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.

Our customer service training can set your team on the right track by giving the impression you want. Our online customer service training will enable you to equip your team with the tools they need to ensure incredible customer satisfaction. Set your business apart by providing excellence in customer service. This information readily available in our 1 minute and 10 minute videos as well as eLearning modules.

Course media

Description

Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again

Topics for this course include:

  • Adding value
  • Active listening
  • Attitude
  • Being assertive
  • Being polite
  • Call control
  • Communication skills
  • Customer service excellence
  • Difficult customer techniques
  • Fix the customer first
  • How to say no nicely
  • Positive affirmation
  • Positive first impressions
  • Questioning skills
  • Showing empathy

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area

Who is this course for?

This course is for anyone in a customer service or customer facing role. Whether telephone based or face to face customer service

Requirements

Internet connection

Career path

Customer service / customer contact / contact centre

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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