Skip to content

Customer Service Training

GoSkills

Summary

Price
£199 inc VAT
Or £66.33/mo. for 3 months...
Study method
Online
Duration
Self-paced
Qualification
No formal qualification
CPD
11 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
1 student purchased this course

Add to basket or enquire

Overview

In this online course, you will discover the 7 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition.

CPD

11 CPD hours / points
Accredited by The CPD Certification Service

Description

Customer service is crucial to the success of every business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation, and ultimately increase your business revenues. High performing customer service representatives who consistently impress can get on the career fast track to supervisory and management positions.

Highlights:

  • 22 practical tutorials.
  • Learn why customer service is so important and the impact it has on your business.
  • Understand how psychology plays a crucial role in providing excellent customer service.
  • Create positive interactions and take responsibility for your customers experience.
  • Engage with customers and actively listen to verbal and non-verbal cues.
  • Develop loyal relationships by empathizing with your customers and building a rapport.
  • Identify and resolve customer problems by catering to customer needs.
  • Provide solutions that 'wow' customers and exceed their expectations.

Who is this course for?

This course is recommended for anyone wishing to improve their customer service skills.

Requirements

No prior knowledge is required.

Career path

Customer Service Representative, Management, HR Team Leader, Business, Sales

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Certificates

Certificate of completion

Digital certificate - Included

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Business development courses, Online courses