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Customer Service Essential Training

Accredited by CPD & iAP | FREE PDF Certificate Included | Unlimited Access for 365 Days | Quality Study Materials

Global Edulink

Summary

Price
£12 inc VAT
Study method
Online
Duration
11 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
11 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
36 students purchased this course

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Overview

Customer Service Essential Training - Level 2

This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisors
  • Customer Service Team Leaders
  • Customer Relations Advisors
  • Hotel Managers
  • Sales Managers

Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.

Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

CPD

11 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Description

This Customer Service Essential Training course is comprehensive and is designed to cover the key areas listed under the curriculum. This course has been designed for 40 guided learning hours.

COURSE CURRICULUM

Module 01 : Customer Service Principles

Module 02 : Customer Service Essentials

Module 03 : Setting Customer Service Goals & Objectives

Module 04 : Communication Skills for Customer Service

Module 05 : Customer Service Techniques

Module 06 : How to Manage Customer Service Team

Module 07 : Improving Your Customer Service Leadership

Module 08 : Leading Customer Service Team

Module 09 : Team Working and Team Building

Module 10 : Handling Customer Complains

Module 11 : How to Work with Unhappy Customers

Module 12 : How to Gain Back Lost Customers

Module 13 : Telephone Techniques

Module 14 : Telephone Etiquette

Module 15 : Telephone Customer Service

Module 16 : Power of Telephone Courtesy

Module 17 : Internal Customer Service

Module 18 : Customer Service at Call Centres

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training.

Who is this course for?

  • This qualification is suitable for learners aged 16 and above, giving the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects

Requirements

  • This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course

Career path

  • Customer Service Supervisor - £19,497
  • Customer Service Team Leader – £23,141
  • Customer service Advisor - £17,131
  • Hotel Manager – £26,723
  • Customer Service Manager – £27,792

Per Annum

Questions and answers

No questions or answers found containing ''.

S asked:

Hi, is it possible to resit an assessment if it isn't passed the first time?

Answer:

Dear Learner, Thank you for your query. The Customer Service - Level 2 certificate course has a 98% pass rate, moreover a professional support service is available to ensure you will pass the final assessment. However if you are unsuccessful in the first attempt it is possible for you to retake the assessment. Hope this helps. Please feel free to contact if you have any further clarifications, we will be happy to assist. Regards, Student Support Team

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Reviews

3.3
Course rating
80%
Service
60%
Content
60%
Value

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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