Customer Service Skills
eLearning Course
The British Assessment Bureau
Summary
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
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Overview
We have come to expect top notch levels of customer service, and our perception of an organisation’s brand can be easily damaged if our experience falls short of the mark. Put simply, businesses with great customer service are more competitive.
This interactive Customer Service Essentials course, has been designed to help all those in customer handling roles, hone their skills in customer service excellence.
Description
We have come to expect top notch levels of customer service, and our perception of an organisation’s brand can be easily damaged if our experience falls short of the mark. Put simply, businesses with great customer service are more competitive.
This interactive Customer Service Essentials course, has been designed to help all those in customer handling roles, hone their skills in customer service excellence. You will benefit from psychological insight surrounding verbal and non-verbal communication techniques; practical advice on customer servicing policy and complaints handling; and guidance on how you can reinforce brand values, inspire customer loyalty and secure repeat business.
The course is e?cient and effective to use and takes between 50 – 60 minutes to complete.
Upon completion you will have an understanding of Customer Service Excellence.
Objectives
After completing this course, learners will be able to:
- Understand the principles of customer loyalty and how to build it through your interactions
- Communicate persuasively and effectively via the phone, face-to-face, and in writing
- Provide excellent customer service by using your customer service skills ‘toolkit’
- Understand the customer complaint resolution cycle and how to deal with common customer service challenges
Topics explored in this course, Customer Service:
- Customer loyalty
- Effective communication
- Verbal and non-verbal communication
- Face-to-face, telephone & written communications
- Customer service skills
- Personal impact
- Building rapport
- ‘Customer first’ attitude
- Consistency
- Managing customer expectations
- Customer service toolkit
- Dealing with complaints
- Resilience
Questions and answers
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Certificates
Certificate of completion
Digital certificate - Included
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
